Andrea Marletta
Venezia
Summary
During the last years internships and working experiences, combined with my studies regarding the hospitality sector at university, I was able to consolidate a vast range of skills such as ensuring guest satisfaction, team working capabilities, handling of complaints and managing phone and e-mail communication. This allowed me to grow step by step every year from a personal point of view as well as the companies I worked for.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Radisson Collection Palazzo Nani
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Receptionist
Hotel Mercure Madrid Centro
04.2023 - 09.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Receptionist Internship
TH Ortano Resort
06.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Welcome Desk Attendant Internship
BXL Europe
04.2019 - 05.2019
- Managed phone lines effectively, directing calls to appropriate departments and handling inquiries with accuracy.
- Maintained a clean and organized welcome desk, creating a welcoming atmosphere for guests.
Sales Assistant
Cinecitta Di Mezzasalma Emanuele S&A
05.2018 - 08.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
Hospitality Innovation And E-Tourism - Environmental Science
Università Ca' Foscari
Venezia, Italy10.2024
High School Diploma -
Liceo Statale Elio Vittorini
Gela, Italy06.2021
Skills
Customer and client relations
Organization skills
Mail handling
Professional Demeanor
Time Management
Scheduling appointments
Certification
Cambridge C1 English Level Certificate
DELE B2 Spanish Certificate
Languages
Italian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
French
Upper intermediate (B2)
Timeline
Receptionist
Radisson Collection Palazzo Nani
04.2024 - Current
Receptionist
Hotel Mercure Madrid Centro
04.2023 - 09.2023
Receptionist Internship
TH Ortano Resort
06.2022 - 08.2022
Welcome Desk Attendant Internship
BXL Europe
04.2019 - 05.2019
Sales Assistant
Cinecitta Di Mezzasalma Emanuele S&A
05.2018 - 08.2018
Hospitality Innovation And E-Tourism - Environmental Science
Università Ca' Foscari
High School Diploma -
Liceo Statale Elio Vittorini
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