Andrea Marletta
Venezia
Profilo professionale
During the internships and working experiences, combined with my studies regarding the hospitality sector at Ca Foscari university, I was able to consolidate a vast range of skills such as ensuring guest satisfaction, team working capabilities, handling of complaints and managing phone and e-mail communication, as well as assisting guest's with reservations and suggestions to improve their stay. This allowed me to grow step by step every year from a personal point of view as well as the companies I worked for.
Panoramica
7
7
years of professional experience
1
1
Certification
Esperienza lavorativa
Receptionist
Radisson Collection Palazzo Nani
Venice
2024.04 - 2026.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Provided assistance and suggestions regarding tours, restaurants and transfers, as well as booking these services when requested.
- Handled cash transactions and maintained sales and payments records accurately.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Receptionist
Hotel Mercure Madrid Centro
Madrid
2023.04 - 2023.09
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Receptionist Internship
TH Ortano Resort
Isola d'Elba
2022.06 - 2022.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Welcome Desk Attendant Internship
BXL Europe
Bruxelles
2019.04 - 2019.05
- Managed phone lines effectively, directing calls to appropriate departments and handling inquiries with accuracy.
- Maintained a clean and organized welcome desk, creating a welcoming atmosphere for guests.
Istruzione
Hospitality Innovation And E-Tourism - Environmental Science
Università Ca' Foscari
Venezia, Italy2024-10
High School Diploma - Foreign languages
Liceo Statale Elio Vittorini
Gela, Italy2021-06
Master - Luxury Hospitality Management
24HR Business School
2025-06
Master - HR Specialist
24HR Business School
2026-06
Certificazioni
Cambridge C1 English Level Certificate
DELE B2 Spanish Certificate
Languages
Italian
Esperto
Russian
Esperto
English
Avanzato
Spanish
Avanzato
French
Intermedio
Portuguese
Base
A2
Cronologia
Receptionist
Radisson Collection Palazzo Nani
2024.04 - 2026.03
Receptionist
Hotel Mercure Madrid Centro
2023.04 - 2023.09
Receptionist Internship
TH Ortano Resort
2022.06 - 2022.08
Welcome Desk Attendant Internship
BXL Europe
2019.04 - 2019.05
Hospitality Innovation And E-Tourism - Environmental Science
Università Ca' Foscari
High School Diploma - Foreign languages
Liceo Statale Elio Vittorini
Master - Luxury Hospitality Management
24HR Business School
Master - HR Specialist
24HR Business School