Andrea Martello
Milan
Summary
Driven Retail Manager with 20 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
19
19
years of professional experience
Work History
Retail Manager - Milan, Iberian Peninsula & Turkey
Prada
05.2024 - Current
- Oversee multi-country operations, ensuring alignment with global brand strategies and operational excellence.
- Added responsibility for direct management of Milan stores, ensuring flagship performance meets brand standards.
- Spearhead strategies for revenue growth, streamlining processes across diverse markets.
- Collaborate with headquarters to tailor business goals to market demands, driving customer satisfaction and visibility.
- Manage and develop cross-country teams, emphasizing a culture of collaboration and performance.
Retail Trainer – Northern Italy and Switzerland
Prada
12.2023 - 04.2024
- Designed and implemented customized training modules for boutique teams across Northern Italy and Switzerland.
- Conducted workshops on luxury client service, brand values, and sales techniques, improving staff performance KPIs.
- Mentored boutique staff and emerging leaders, aligning their competencies with company objectives.
- Collaborated with area managers to identify development needs, boosting team efficiency and morale.
- Ensured continuous improvement in store operations by addressing knowledge gaps and enhancing talent management.
Store Manager - Milano Montenapoleone Donna & Uomo
Prada
01.2020 - 11.2023
- Directed a team of 60+ employees, achieving and exceeding sales targets through strategic planning.
- Collaborated with merchandise teams to optimize product planning and improve overall sales performance.
- Enhanced post-sales services, ensuring client satisfaction through tailored follow-ups and special orders.
- Managed and streamlined inventory control processes, reducing discrepancies and waste.
- Coordinated prestigious VIP events and celebrity interactions to elevate brand visibility.
- Implemented a results-oriented work culture by assigning KPIs and conducting performance evaluations.
Store Manager - Torino & Porto Cervo
Prada
04.2017 - 12.2019
- Expertly managed the seasonal operations of the boutique in Porto Cervo, ensuring smooth openings and closings.
- Trained and developed teams, delivering customized coaching programs to enhance skills and boost sales.
- Conducted customer data analyses, creating action plans to increase client retention and spending.
- Collaborated with internal stakeholders to align product mix with regional client needs and trends.
- Organized exclusive events to enhance store performance and improve customer engagement.
Store Manager
Prada
07.2015 - 03.2017
- Led boutique operations, focusing on staff development, stock control, and strategic planning.
- Strengthened relationships with VIP customers, implementing personalized service initiatives to boost client loyalty.
- Maintained operational efficiency through meticulous inventory checks and process optimization.
Department Manager
Prada
08.2014 - 06.2015
- Managed the department’s operations, achieving exceptional sales growth through strategic client engagement.
- Played a pivotal role in the launch of the Gstaad boutique, leading training sessions and addressing operational hurdles.
- Aligned departmental goals with the company’s broader performance objectives.
Senior Client Advisor
Prada
01.2012 - 07.2014
- Specialized in small leather goods, providing tailored luxury shopping experiences to high-profile clients.
- Supported seasonal buying sessions, ensuring optimal product availability and alignment with client demands.
- Maintained and expanded a loyal VIP client base, contributing to high sales performance.
Client Advisor
Prada
07.2005 - 12.2011
- Delivered premium customer service, fostering long-term client relations that drove repeat business.
- Played a key role in visual merchandising, ensuring alignment with brand values.
- Handled day-to-day operations, including sales processing, feedback collection, and inventory restocking.
Education
EIPASS Progressive Certification
DIDASKO
Milan, Italy11-2024
Master Soft Skills & Personal Development
24ORE Business School
Milan, Italy11-2023
High School Diploma -
Istituto Olga Fiorini - Fashion Degree
Busto Arsizio, Italy06-2005
Skills
- Leadership & Team Development: Proven ability to inspire and grow high-performing teams through mentorship and structured training programs
- Strategic Business Planning: Expertise in designing and implementing performance-driven strategies to exceed sales targets
- Customer Relationship Management: Skilled in building lasting relationships and ensuring elevated client satisfaction
- Inventory & Operations Management: Advanced knowledge of stock control, process optimization, and boutique operations
- Event Coordination: Adept at conceptualizing and organizing high-profile events and VIP client engagements
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Intermediate (B1)
Timeline
Retail Manager - Milan, Iberian Peninsula & Turkey
Prada
05.2024 - Current
Retail Trainer – Northern Italy and Switzerland
Prada
12.2023 - 04.2024
Store Manager - Milano Montenapoleone Donna & Uomo
Prada
01.2020 - 11.2023
Store Manager - Torino & Porto Cervo
Prada
04.2017 - 12.2019
Store Manager
Prada
07.2015 - 03.2017
Department Manager
Prada
08.2014 - 06.2015
Senior Client Advisor
Prada
01.2012 - 07.2014
Client Advisor
Prada
07.2005 - 12.2011
EIPASS Progressive Certification
DIDASKO
Master Soft Skills & Personal Development
24ORE Business School
High School Diploma -
Istituto Olga Fiorini - Fashion Degree
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