Andrea Nuzzolo

For leading telecommunications players:

• Assessed the business and operating impact of GenAI and Agentic AI adoption, with a focus on sourcing models and engagement frameworks
• Led IT4C‑based comparative analyses of functional capabilities and user experience across major telco providers for fixed and mobile line acquisition

For leading telecommunications players:

• Led vendor governance and contract optimization initiatives, redefining engagement models, service scope, KPIs/KPOs, and penalty mechanisms
• Designed target operating models and governance structures to improve efficiency, accountability, and service quality
• Assessed IT workforce capabilities to identify skill gaps and support organizational redesign and upskilling initiatives

For leading telecommunications players:

• Executed vendor productivity analyses using Gartner FFPA methodology
• Evaluated vendor performance against contractual KPIs to support fact‑based performance management decisions
• Conducted benchmarking studies on IT productivity and cost efficiency across peer organizations

For industry Energy & Utilities players:

• Assessed organizational capabilities and skills to design targeted training and capability‑building initiatives
• Contributed to the definition of J2C strategy aligned with business and regulatory priorities
• Supported operating model transformation through process re‑engineering and implementation initiatives