Andrea Piran
Teolo
Summary
My all work experience come from prestigious Hotels where Professional Standards and an accurate and luxurious service are the most important thing to ensure a notable performance.
Reliable, dynamic and professional in all F&B departments employee with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in prestigious establishments.
Italian native speaker and fluent in english and french.
I took a Guest Relation Executive (GRE) skills class to get better in welcoming guests.
Overview
19
19
years of professional experience
Work History
Lead Bartender
Hotel Donà Palace, 4*s
07.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Closed out cash register and prepared cashier report at close of business.
Bartender
Hotel Verdi, 4*s
11.2022 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
F&B Assistant
Grand Hotel Dei Dogi, 5*
07.2019 - 01.2020
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Bartender
Hotel President, 5*
09.2017 - 09.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Chef De Rang, Bartender
Hotel Verdi, 4*
12.2015 - 04.2017
Bar Manager
Hotel Bonvecchiati Palace, 4*s
06.2015 - 10.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Head Bartender
Hotel Mont Cervin Palace, 5*L
06.2014 - 03.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Room Service Waiter, Chef De Rang
Hotel Gritti Palace, 5*L
05.2013 - 10.2013
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Verified accuracy and quality of orders before delivery.
Breakfast Attendant
Grand Hotel Park, 5*L
12.2012 - 03.2013
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Improved guest comfort and satisfaction through personalized service and support.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
Pool Manager
Hotel Villa San Michele, 5*L
06.2012 - 09.2012
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Manager
Hotel Christopher, 5*
11.2010 - 02.2012
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Restaurant Manager
Food Lab Il Presidentino
02.2009 - 08.2010
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Head Bartender
The Westin Excelsior, 5*
04.2008 - 10.2008
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Restaurant Supervisor
Sandy Lane Hotel, 5*L
12.2006 - 03.2008
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Silver Service Waiter, Bartender
Venice Simplon Orient-Express
03.2005 - 11.2007
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Banquet Supervisor
McDonald Holyrood Congress Hotel, 4*
12.2004 - 03.2005
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Interpreted instructions to schedule and set up events to client specifications.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
Education
High School Diploma -
Hotel Catering School
Abano Terme. Italy06.1979
Skills
- Hospitality Service Expertise
- Organization and Prioritization
- Food Service
- Employee Coaching
- Schedule Coordination
Timeline
Lead Bartender
Hotel Donà Palace, 4*s
07.2023 - Current
Bartender
Hotel Verdi, 4*s
11.2022 - 06.2023
F&B Assistant
Grand Hotel Dei Dogi, 5*
07.2019 - 01.2020
Bartender
Hotel President, 5*
09.2017 - 09.2018
Chef De Rang, Bartender
Hotel Verdi, 4*
12.2015 - 04.2017
Bar Manager
Hotel Bonvecchiati Palace, 4*s
06.2015 - 10.2015
Head Bartender
Hotel Mont Cervin Palace, 5*L
06.2014 - 03.2015
Room Service Waiter, Chef De Rang
Hotel Gritti Palace, 5*L
05.2013 - 10.2013
Breakfast Attendant
Grand Hotel Park, 5*L
12.2012 - 03.2013
Pool Manager
Hotel Villa San Michele, 5*L
06.2012 - 09.2012
Restaurant Manager
Hotel Christopher, 5*
11.2010 - 02.2012
Restaurant Manager
Food Lab Il Presidentino
02.2009 - 08.2010
Head Bartender
The Westin Excelsior, 5*
04.2008 - 10.2008
Restaurant Supervisor
Sandy Lane Hotel, 5*L
12.2006 - 03.2008
Silver Service Waiter, Bartender
Venice Simplon Orient-Express
03.2005 - 11.2007
Banquet Supervisor
McDonald Holyrood Congress Hotel, 4*
12.2004 - 03.2005
High School Diploma -
Hotel Catering School
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