Andrea Ruggiero
Staranzano
Summary
All the professional experience gained so far has improved and made me grow in every aspect. I am a very tenacious and determined person, accustomed to working for goals, with excellent resistance to stress, problem solving and remarkable communication skills. I want to convey the skills acquired in a sector that I know and that has always stimulated my professional interests. Immediately available for a cognitive meeting, I extend my best regards.
Overview
12
12
years of professional experience
Work History
Multi Service Operator F&B
Tutto Italia Restaurant, Epcot, Walt Disney World
01.2024 - 01.2025
- MOD: Oversee and coordinate the daily activities of the business to ensure steady operations and overseeing the facility, supervising employees and handling customer issues or questions.
- LEAD HOST: Use of the tablet and assignment of tables according to the flow of people. Responsible of the hosts and hostesses and managed the staff.
- SERVER: Worked as a server providing high quality services, taking care of customers while maintaining high quality standards, menù suggestions and pairings.
Bar Manager
Quattro Di Perosa Christian & C. S.n.c.
03.2022 - 10.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Assistant Hotel Restaurant Manager
Mercure Grand Hotel Biedermeier Wien
09.2021 - 11.2021
- Achieved company objectives, maintaining focus on quality and service.
- Coordinated with suppliers to maintain consistent product offerings.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced customer experience by maintaining high standards of cleanliness.
Restaurant Supervisor
Tre S.n.c Di Perosa Christian & Fortuna Laura
03.2021 - 09.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Bartender
Stabilimento F.lli Troian Srl
03.2020 - 09.2020
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
EFFE & EFFE S.A.S DI LUIS FUMOLO E C.
06.2018 - 10.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender
Quattro Di Perosa Christian & C. S.n.c.
03.2017 - 09.2017
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Barista
Quattro Di Perosa Christian & C. S.n.c.
07.2016 - 10.2016
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Server
Tre S.n.c Di Perosa Christian & Fortuna Laura
06.2013 - 09.2013
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
I.S.I.S Sandro Pertini Hospitality High School
Grado, Italy07-2016
Skills
- Excellent ability to adapt
- Excellent communication
- Good experience in project management
- Problem solving
- Teamwork
- Attention to detail
Languages
Italian
English
German
Spanish
Timeline
Multi Service Operator F&B
Tutto Italia Restaurant, Epcot, Walt Disney World
01.2024 - 01.2025
Bar Manager
Quattro Di Perosa Christian & C. S.n.c.
03.2022 - 10.2023
Assistant Hotel Restaurant Manager
Mercure Grand Hotel Biedermeier Wien
09.2021 - 11.2021
Restaurant Supervisor
Tre S.n.c Di Perosa Christian & Fortuna Laura
03.2021 - 09.2021
Bartender
Stabilimento F.lli Troian Srl
03.2020 - 09.2020
Bartender
EFFE & EFFE S.A.S DI LUIS FUMOLO E C.
06.2018 - 10.2018
Bartender
Quattro Di Perosa Christian & C. S.n.c.
03.2017 - 09.2017
Barista
Quattro Di Perosa Christian & C. S.n.c.
07.2016 - 10.2016
Server
Tre S.n.c Di Perosa Christian & Fortuna Laura
06.2013 - 09.2013
High School Diploma -
I.S.I.S Sandro Pertini Hospitality High School
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