Andrea Italia Barbara Fornari
Venice,VE
Summary
Recent graduate in translation studies and hands-on experience gained through different working experiences. Demonstrates teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
8
8
years of professional experience
Work History
Shop Assistant
Vetreria Venier
03.2024 - Current
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Conducted demonstrations to highlight features and benefits of products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Shop Assistant
Linea Murano Art
08.2023 - 10.2023
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Collaborated with team members to achieve overall store goals and objectives.
- Implemented visual merchandising strategies to attract customers and increase sales potential.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Apprentice Receptionist
Luna Baglioni Hotel
10.2018 - 11.2018
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Apprentice Receptionist
Ca' Formenta Hotel
06.2017 - 07.2017
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Apprentice
Trenitalia
10.2016 - 11.2016
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced customer satisfaction by efficiently managing ticketing transactions and providing accurate information.
Education
Bachelor of Translation - Language Interpretation And Translation
Università Degli Studi Di Trieste
Trieste, Italy03.2024
Skills
- Store maintenance
- Honest and Dependable
- Friendly and Helpful
- Purchase Packaging
- Inventory and Stocking
- Engaging with Diverse Customers
- Item Ticketing and Pricing
Languages
French
Upper intermediate (B2)
English
Intermediate (B1)
Spanish
Upper intermediate (B2)
Timeline
Shop Assistant
Vetreria Venier
03.2024 - Current
Shop Assistant
Linea Murano Art
08.2023 - 10.2023
Apprentice Receptionist
Luna Baglioni Hotel
10.2018 - 11.2018
Apprentice Receptionist
Ca' Formenta Hotel
06.2017 - 07.2017
Apprentice
Trenitalia
10.2016 - 11.2016
Bachelor of Translation - Language Interpretation And Translation
Università Degli Studi Di Trieste
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