Andrei Dadalica
Pessano con Bornago,Italia
Summary
Accomplished professional with expertise in customer assistance and complaint management, adept at utilising Microsoft D365 and Salesforce to enhance ERP systems. Demonstrates strong problem-solving abilities and excels in relationship management, team collaboration, and cross-department coordination. Proficient in communication skills, stress management, and time management mastery. Bilingual capabilities further strengthen the ability to connect with diverse clientele.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Advisor
Bio-Techne S.r.l.
Milano
03.2021 - 06.2025
- Delivered B2B customer support via telephone and email for orders, shipments, and post-sales.
- Managed order processing and supplier relationships through Microsoft D365 and Salesforce.
- Coordinated with logistics and sales teams to enhance operational efficiency.
- Resolved complex issues to ensure optimal customer satisfaction.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Strengthened client relationships with clear communication and problem-solving skills.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Sales assistant
Foot Locker & Vans
Carugate
01.2019 - 01.2020
- Delivered personalised customer service to enhance sales experience.
- Provided product knowledge to customers for informed purchases.
- Managed stock levels for optimal store performance.
- Managed online order processing and utilised point-of-sale software effectively.
- Organised warehouse operations and arranged displays to maximise product visibility.
Education
Diploma of Higher Education - Scientific High School
I.I.S. 'James Clerk Maxwell'
Milano 09.2013 - 07.2018
Skills
- Customer assistance and complaint management
- Microsoft D365 and Salesforce
- ERP systems
- Problem solving
- Relationship management
- Team collaboration
- Cross-department coordination
- Communication skills
- Stress management
- Time management mastery
- Salesmanship techniques
- Bilingual or multilingual
Languages
Italian
Proficient (C2)
English
Advanced (C1)
Romanian
Advanced (C1)
French
Intermediate (B1)
First Aider in SOS Milano
- Facilitated secondary transport of patients to optimise care delivery.
- Managed transportation of blood derivatives to ensure timely access.
- Served as emergency responder for 118, providing critical support during emergencies.
Volunteer in Fondazione Don Carlo Gnocchi
- Assistance to children with psycho-motor disabilities
Timeline
Customer Service Advisor
Bio-Techne S.r.l.
03.2021 - 06.2025
Sales assistant
Foot Locker & Vans
01.2019 - 01.2020
Diploma of Higher Education - Scientific High School
I.I.S. 'James Clerk Maxwell'
09.2013 - 07.2018
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