Angela Kim
Summary
Strong leader and problem-solver, dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
Work History
Assistant Manager, Customer Service
Gottlieb Optometry
02.2022 - 08.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Utilized Instagram as a digital platform for marketing, company awareness, and community.
Education
Certification - Digital Marketing And E-Commerce
Coursera @ Google
Online2023
No Degree - Cell Biology
California State University, Long Beach
Long Beach, CA2023
Skills
- Goal setting
- Sales techniques
- Effective communication
- Adaptability and flexibility
- Cross-functional collaboration
- Quality assurance
- Organizational skills
- Interpersonal Communication
- Time management
- Problem-solving abilities
- Customer Relationship Management (CRM)
Languages
English
Bilingual or Proficient (C2)
Korean
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Italian
Elementary (A2)
Timeline
Assistant Manager, Customer Service
Gottlieb Optometry
02.2022 - 08.2023
Certification - Digital Marketing And E-Commerce
Coursera @ Google
No Degree - Cell Biology
California State University, Long Beach
Similar Profiles
Luke Mellens MS, BSN, CRNA, RNLuke Mellens MS, BSN, CRNA, RN
CRNA at Gottlieb Midwest Anesthesiologists d/b/a Pulse Anesthesia (Formally MAP- Gottlieb Division)CRNA at Gottlieb Midwest Anesthesiologists d/b/a Pulse Anesthesia (Formally MAP- Gottlieb Division)
NADA NIMERNADA NIMER
Student Nurse at Gottlieb Memorial HospitalStudent Nurse at Gottlieb Memorial Hospital
Vanessa VelazquezVanessa Velazquez
GI Lab Technician at Gottlieb Memorial HospitalGI Lab Technician at Gottlieb Memorial Hospital
Md Amir HossainMd Amir Hossain
Assistant manager, customer service at BFCAssistant manager, customer service at BFC
Colin PeaseColin Pease
Assistant Manager, Customer Service at Bed Bath & BeyondAssistant Manager, Customer Service at Bed Bath & Beyond