ANGELICA GIULIANO

• Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
• Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
• Expanded market share through effective prospecting, lead generation, and negotiation skills.
• Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
• Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.

• Managed a high-performing inside sales team to exceed company targets and quotas consistently.
• Streamlined the sales process by utilizing CRM tools for efficient tracking of leads, prospects, and closed deals.
• Analyzed market trends to identify opportunities for product expansion and target audience growth.
• Collaborated with cross-functional teams to develop targeted marketing campaigns that drove lead generation and conversion rates.
• Enhanced overall team productivity by conducting regular performance reviews and setting clear expectations for each member.

• Expanded export market presence by identifying and securing new business opportunities.
• Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
• Developed strong relationships with international partners, fostering long-term business collaborations.
• Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
• Led a team of export professionals, providing guidance and coaching to enhance performance and achieve targets.

• Spanish, Portuguese and Brazilian Markets
• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, networking, and relationship building.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Attended trade shows to represent company products, generate leads, and network with potential clients.

• Aumento tasso fidelizzazione clienti grazie ad eccezionali capacità di risoluzione problemi
• Managed high call volume while maintaining a courteous and professional demeanor.
• Collaborated with team members to create effective strategies for improving overall customer experience.

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• Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
• Nessuna barriera linguistica grazie al supporto multiligue fornito

• Reservations Handling
• Mail Marketing
• Receptionist if required or needed
• Reduced booking errors by implementing a thorough verification process before finalizing reservations.
• Managed high volume of incoming calls, emails, and messages from clients seeking booking assistance or information about events.
• Coordinated travel arrangements for clients, ensuring seamless and hassle-free experiences.
• Ensured timely invoicing and payment processing to maintain positive cash flow for the business.

• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
• Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
• Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
• Utilized reservation software effectively to manage inventory, maintain rate structures, and track guest history accurately.

• Enhanced customer satisfaction by efficiently resolving escalated complaints and providing appropriate solutions.
• Streamlined complaint handling process for faster resolution and improved customer experience.
• Increased first contact resolution rates by empowering frontline staff to handle complex issues effectively.
• Contributed to company reputation by consistently delivering exceptional service during challenging situations with dissatisfied customers.

• Evaluated customer needs and feedback to drive product and service improvements.
• Gathered, organized and input information into digital database.
• Conducted regular reviews of operations and identified areas for improvement.
• Generated reports detailing findings and recommendations.
• Helped meet changing demands by recommending improvements to business systems or procedures.