Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angelika Julia Nowak

Vittorio Veneto

Summary

Dynamic Logistics Customer Service Specialist with proven expertise at SCHENKER ITALIANA SPA, excelling in operational handling of shipments and customs procedures. Recognized for strong organizational skills and proactive communication, mentoring junior staff to enhance team efficiency. Proficient in logistics software, ensuring exceptional client service and relationship management.

Overview

9
9
years of professional experience

Work History

Logistics Customer Service Specialist

SCHENKER ITALIANA SPA
02.2019 - Current
  • Operational handling of Ocean/Air shipments, keeping relationships with clients, customs brokers, carriers
  • Operational handling of customs procedures and documents, both import and export
  • Handling of DGR material, along with necessary certofications
  • Mentored junior team members on best practices related to logistics management, contributing towards building a knowledgeable and efficient workforce.
  • Learned company logistics software to track shipments and manage orders effectively.
  • Maintained strong relationships with key clients through proactive communication and handling of reports, KPIs, management of various groups within the team to provide best possible service

Restaurant Manager

Seminario Vescovile, Casa Per Ferie Bruna E Paola Mari
05.2017 - 12.2018
  • Managed daily restaurant operations in a hotel on the Adriatic Coast near Venice to ensure a high level of efficiency, consistency, and quality in both food and service. ( 500 guests during peak season)
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Promoted a positive work environment, handling a staff of 14 people, with proactive conflict resolution strategies and team-building activities.
  • Supervised daily restaurant operations to ensure exceptional guest service and compliance with health regulations.

Professor's Assistant

Tomsk State University
01.2017 - 04.2017
  • Assistant to Italian Language Professor at Tomsk State University, during World Wide Study Programme
  • Provided academic advising to students, fostering their educational growth and addressing concerns effectively.
  • Had the opportunity to singlehandadly lead 2 classes per week focusing on Italian grammar and writing
  • Interacting and meeting people from all over the world, knowing new countries and cultures

Education

No Degree - Foreign Languages And Literatures

Verona University
Verona VR

High School Diploma - Languages

Liceo Linguistico Antonio Scarpa
Oderzo,TV
06.2014

Skills

  • Strong organization and planning
  • Excellent use of Excel, Outlook, As 400 and Tango softwares
  • Good communication skills and problem solving
  • Proactive

Languages

Italian
Bilingual or Proficient (C2)
Polish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
German
Elementary (A2)

Timeline

Logistics Customer Service Specialist

SCHENKER ITALIANA SPA
02.2019 - Current

Restaurant Manager

Seminario Vescovile, Casa Per Ferie Bruna E Paola Mari
05.2017 - 12.2018

Professor's Assistant

Tomsk State University
01.2017 - 04.2017

No Degree - Foreign Languages And Literatures

Verona University

High School Diploma - Languages

Liceo Linguistico Antonio Scarpa

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Angelika Julia Nowak