Angelo Chiofalo
Torino
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
21
21
years of professional experience
Work History
Hotel Front Desk Receptionist
Imperiale Palace Hotel *****
Santa Margherita Ligure
03.2018 - 09.2022
Cashier and Concierge Receptionist
Hotel Front Desk Receptionist
Parco Sassi Hotel ****
Torino
09.2014 - 01.2018
Cashier and Concierge Receptionist
Hotel Front Desk Receptionist
Art Hotel Boston ****
Torino
07.2013 - 07.2014
Cashier and Concierge Receptionist
Hotel Front Desk Receptionist
Hotel Marina Holiday ****
Balestrate
05.2009 - 06.2013
Cashier and Concierge Receptionist
Hotel Front Desk Receptionist
Art Hotel Olympic ****
Torino
05.2006 - 10.2008
cashier and Concierge Receptionist
Hotel Front Desk Receptionist
Hotel Interporto ***
Torino
03.2006 - 04.2006
Cashier and Concierge Receptionist
Hotel Front Desk Receptionist
Hotel Tonic ***
Palermo
01.2000 - 01.2006
Cashier and Concierge Receptionist
Education
High School Diploma -
" IPSSAR " PAOLO BORSELLINO
PALERMO07.1997
Skills
- Department Collaboration
- Room Key Issuance
- Hotel Safe Deposits
- Correspondence Management
- Incoming Mail Sorting
- Restaurant Reservations
- Nightly Audits
- Reservation Processing
- Check in and Checkout Procedures
- Housekeeping Notification
- Room Assignments
- Front Desk Operations
- Making Reservations
- Guest Registration
- Online Bookings Management
- Guest Satisfaction
- Guest Service and Assistance
- Concierge Services
- Message Delivery
Languages
Italian
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
English
Intermediate (B1)
German
Beginner (A1)
Workout
Gym
Timeline
Hotel Front Desk Receptionist
Imperiale Palace Hotel *****
03.2018 - 09.2022
Hotel Front Desk Receptionist
Parco Sassi Hotel ****
09.2014 - 01.2018
Hotel Front Desk Receptionist
Art Hotel Boston ****
07.2013 - 07.2014
Hotel Front Desk Receptionist
Hotel Marina Holiday ****
05.2009 - 06.2013
Hotel Front Desk Receptionist
Art Hotel Olympic ****
05.2006 - 10.2008
Hotel Front Desk Receptionist
Hotel Interporto ***
03.2006 - 04.2006
Hotel Front Desk Receptionist
Hotel Tonic ***
01.2000 - 01.2006
High School Diploma -
" IPSSAR " PAOLO BORSELLINO
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