Angelo Ido Spano
Valledoria
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and wine service management, notably at Enoteca Anglodoria Srl. Excelled in conflict resolution and effective communication, significantly improving service delivery. Skilled in database entry and maintaining high standards in dining area upkeep. Demonstrated creativity in wine pairing, contributing to memorable dining experiences.
Overview
6
6
years of professional experience
Work History
Wine/beverage Delivery Clerk
Enoteca Anglodoria Srl
02.2024 - Current
- Produced high-quality communications for internal and external use.
- Interacted with customers by phone, email, or in-person to provide information.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Set up wine tastings to bring in business and promote special offerings.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
Product Assembly/testing Employee
EWO Armaturen-und Autogengerätefabrik
01.2022 - 01.2024
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked well in a team setting, providing support and guidance.
Delivery Clerk
Ciccio&Adri Srl
08.2021 - 01.2022
- Reduced late deliveries by proactively communicating with customers regarding potential delays or changes in their scheduled deliveries.
- Assisted warehouse staff with order preparation, packaging materials handling, and loading/unloading trucks for efficient delivery operations.
- Maintained vehicle safety by conducting routine inspections and addressing any necessary repairs promptly.
- Adapted quickly to new technology updates within the company''s dispatch system, enabling real-time tracking and communication for improved delivery coordination.
Lifeguard Assistance
Borgesi Costruzioni S.R.L
07.2021 - 08.2021
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Attentively monitored swimmers to identify distress.
Lifeguard Assistance
La Foce S.r.l.
07.2019 - 08.2020
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Attentively monitored swimmers to identify distress.
Bartender/waiter
KURUMBA BEACH
06.2019 - 07.2019
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender/Bar Waiter
M&G CO. Nazionale S.r.l.
06.2019 - 06.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
Barman/Assistant Bar Waiter
Just Caffè Soc. Coop.
06.2018 - 09.2018
- Updated drink menu with creative cocktails, contemporary wines, and craft beers.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Istituto Tecnico “I.I.S.T.C.G. – Don Gavino Pes”
Valledoria, Italy06.2020
Skills
- Database entry
- Customer Satisfaction
- Serving Specifications
- Wine pairing knowledge
- Effective Communication
- Transactions and Cash Handling
- Wine Service Management
- Dining area maintenance
- Order Accuracy
- Conflict and Complaint Resolution
Age
30/04/2001
Languages
Italian
Bilingual or Proficient (C2)
German
Advanced (C1)
English
Upper intermediate (B2)
Spanish
Elementary (A2)
French
Beginner (A1)
Additional Information
DRIVING LICENSE: B
Operating System: Windows;
Application systems: Microsoft office, open office, ATP Delux, Linux;
Timeline
Wine/beverage Delivery Clerk
Enoteca Anglodoria Srl
02.2024 - Current
Product Assembly/testing Employee
EWO Armaturen-und Autogengerätefabrik
01.2022 - 01.2024
Delivery Clerk
Ciccio&Adri Srl
08.2021 - 01.2022
Lifeguard Assistance
Borgesi Costruzioni S.R.L
07.2021 - 08.2021
Lifeguard Assistance
La Foce S.r.l.
07.2019 - 08.2020
Bartender/waiter
KURUMBA BEACH
06.2019 - 07.2019
Bartender/Bar Waiter
M&G CO. Nazionale S.r.l.
06.2019 - 06.2019
Barman/Assistant Bar Waiter
Just Caffè Soc. Coop.
06.2018 - 09.2018
High School Diploma -
Istituto Tecnico “I.I.S.T.C.G. – Don Gavino Pes”
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