Angelo Massimo Travaglini
Avezzano
Summary
Results-driven Product Support Manager with a forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.
Overview
31
31
years of professional experience
Work History
Product Support Manager
Beneq Oy
02.2023 - 10.2023
- Total Product Support team coordinator, sharing the priorities and assigning tasks.
- I assume the lead in escalations internally in the company and externally with customers
- Mentor to new Total Product support Engineers, training them in using all troubleshooting tools available and, teaching them to use 6 sigma methodology to provide proper responses to problems on hand internally and externally with customers
- I also developed and wrote training courses for all new employees on how to communicate with customers in meetings and in written form.
- Assisted customers in troubleshooting product issues and provided timely technical support
- Presented technical presentations to clients to explain product features and benefits
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality
Total Product Support
Beneq Oy
02.2021 - 02.2023
- Escalation communication with customers using 6-Sigma methodology and customer relations
- I defined Plans of action, coordinating and, organizing execution with the involvement of the correct resources needed
- Troubleshoot HW issues to find root causes and solutions putting them in written form to explain to customers
- Collaborate, coordinate and lead different Engineering teams in finding solutions to problems
- My achievements in this role have been multiple as I had to create the function from the start and model it to the needs of the company and to the customers being served.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules
Technical Sales & Account Manager EMEA & NA
Photic Nova Technique
07.2018 - 01.2021
- Interacting with customers in the EMEA & NA regions, attend to their technical queries and clarifications
- Coordinating customer requests with Korea headquarters for swift feedback
- Based in Europe, my activities included developing and eventually increasing portfolio by promoting the core businesses of the company
- My achievements in this role have been multiple
- From a company that was only involved indirectly in the EMEA region and with a small presence in the US (through business partners), I grew the business from the ground up and established the company in becoming an important services supplier for Lithography repairs, Laser interferometer production and mechanical parts refurbishments companies like Globalfoundries, Samsung (in the US) and Levanon Kogan (Israel).
- Created proposals for new and repeat customer business transactions
- Anticipated clients' needs by staying in touch on regular basis
- Negotiated prices, terms of sale and service agreements
CEO & Managing Director
Massemi Consultancy
11.2017 - Current
- Semiconductor consulting (frontend).
Freelance Contractor/Consultant
Lexas
05.2017 - 08.2018
- Based in Europe, my activities include performing preventive and corrective maintenance, troubleshooting fails, problem solving issues and tweaking process for one of the semiconductor industries major OEMs, Applied Materials as a contractor
- This included commissioning of tools and upkeep tool time availability.
Technical Sales & Account Manager Europe
Photic Nova Technique
03.2017 - 07.2018
- Based in Europe, my activities include developing and eventually expanding the Europe account, promoting the core business of the company which are repair services for Litho
- Interacting with customers, attend to their technical queries and clarifications
- Coordinating customer requests with Korea headquarters for swift feedback
- Setting annual business plan and objectives for Europe market
- Established the Europe account as a service supplier for Lithography repairs, OEM laser Interferometer sales and mechanical moving parts with companies like Lfoundry and Globalfoundries.
- Created proposals for new and repeat customer business transactions
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
Technical Sales Manager Europe/Senior Equipment Engineer CVD
Cubit Pte Ltd
07.2013 - 01.2017
- Refurbishments and commissionings of CVD chambers and/or entire tools around the world
- Technical consultant to South America's first Semiconductor wafer fab in Porto Alegre, Brazil for 7 months between 2013 and 2014
- My activities included transferring technical know-how, work methodologies, maintenance procedures, upkeep, availability, training technicians, equipment engineers, process engineers and process
- Organize their spare-parts inventory and warehouse
- In 2015 and 2016, supported as an Equipment engineer to the installation of AMAT Producers and Centuras in Asia, Tier1 and 2
- Attend to customers' technical queries and clarifications
- Have ability to communicate effectively through oral and written communication to individuals and groups of various sizes who possess a wide range of language skills
- Based in Europe, I oversaw to the everyday interaction replying to customer queries, developing and expanding the business ensuring quick and swift communication between Europe and Singapore.
- Revised specs, evaluated bids and proposed vendors to expedite project approval
Field Service Engineer Europe
EVGroup
01.2012 - 04.2013
- Upkeep tool time availability, maintenance, interaction with customers, customer support, troubleshooting and problem solving, onsite support and installations around Europe of Bonding equipment
- Worked for just over 1 year on EVG-Gemini Anodic bonding and Fusion bonding systems and on EVG 520i manual bonder, participating in 2 total assemblies and 3 installations.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Repaired and calibrated systems and equipment post-installation.
External Consultant English-Italian / Italian-English
Court of Justice
07.2009 - Current
- Member of the Register of External Consultants of Avezzano Court of Justice
- Consultation for the Court or, for private citizens that need my services as an interpreter/translator in English-Italian or, vice-versa in relation to the activities held in a Court of Law.
Equipment and Process Technician
Micron Technology
09.1998 - 11.2011
- Maintenance and tweaking processes of main CVD tools
- I worked on AMAT P5000 both 6" and 8" for about 7 years
- Preventive maintenance, mainframe maintenance, post-pm procedures, problem solving and troubleshooting on machines with Oxide, Nitride, DARC and Metal processes
- Decommissioning of tools
- I worked on AMAT Centura 8" for about 12 years. On these machines I performed preventive maintenance, mainframe maintenance, post-pm procedures, problem solving and troubleshooting working mainly with W, Ti and RTP processes
- Chamber upgrades and downgrades on this kind of tool
- I worked on AMAT Producer 8" both Standard size and "Stubby" version for about 12 years
- On these machines I performed preventive maintenance, mainframe maintenance, post-pm procedures, problem solving and troubleshooting working mainly with TEOS, Nit, DARC and SABPSG processes
- Installations (SABPSG) and downgrades (SABPSG to TEOS)
- I worked on WJ-999 CVD system, BPSG 8" for about 4 years performing preventive maintenance, muffle-etch, tweak process and mainframe maintenance
- I also worked on AG-Associates, Heatpulse 8800, and RTP for about 5 years performing preventive maintenance, tweak process, troubleshooting and problem solving
- I participated in the installation and the de-commissioning of these tools
- My main achievements in this role was to implement cost-saving techniques for the maintenance on CVD chambers
- One project I was leading was to replace the outer chamber o-rings on a SABPSG chamber with a different cheaper compound (Viton)
- The project worked, the quality of the film deposited didn't change and there was a saving of around 800USD per PM per chamber.
Production and Process Lead Operator
Texas Instruments
03.1993 - 09.1998
- Qualifying and tweaking processes for optimal standards of quality and throughput in the CVD/Sputtering area
- Organizing workloads for the team and helping where needed
- The main achievement in this role was to be promoted to a position of responsibility leading a team of relatively older employees, with more experience, at such a young age.
Education
Technical Maturity in Accountancy And Commercial -
ITC "Galileo Galilei"
Avezzano, Italy1991
Skills
- Developing and implementing strategies
- Technical and Product Support
- Documentation, technical writing and SOPs
- Team Management
- Result Oriented Performance
- Project management
- Equipment (CVD) service and maintenance
- 6-sigma methodology user
- Development, administration and management
- Implementation
- Risk Assessment
- Customer relationship management
- Organizational Management
Languages
Italian
English
French
Portuguese
German
Consent
I authorize the processing of personal data pursuant to D. lgs. 196/03.
Personal Information
- Date of Birth: 07/29/69
- Nationality: Italian British
Timeline
Product Support Manager
Beneq Oy
02.2023 - 10.2023
Total Product Support
Beneq Oy
02.2021 - 02.2023
Technical Sales & Account Manager EMEA & NA
Photic Nova Technique
07.2018 - 01.2021
CEO & Managing Director
Massemi Consultancy
11.2017 - Current
Freelance Contractor/Consultant
Lexas
05.2017 - 08.2018
Technical Sales & Account Manager Europe
Photic Nova Technique
03.2017 - 07.2018
Technical Sales Manager Europe/Senior Equipment Engineer CVD
Cubit Pte Ltd
07.2013 - 01.2017
Field Service Engineer Europe
EVGroup
01.2012 - 04.2013
External Consultant English-Italian / Italian-English
Court of Justice
07.2009 - Current
Equipment and Process Technician
Micron Technology
09.1998 - 11.2011
Production and Process Lead Operator
Texas Instruments
03.1993 - 09.1998
Technical Maturity in Accountancy And Commercial -
ITC "Galileo Galilei"
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