Salesforce CRM
Anita MAFOUO NGANNO
Salesforce Consultant
Turin,
Summary
Dynamic, hardworking, enthusiastic and successful Salesforce Consultant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Salesforce. Passionate about languages, had the opportunity to learn and develop problem solving, communication and adaptation skills during different work experiences that helped meet team goals. Developed a clear understanding of Apex during a Salesforce developer training on Trailhead and Consoft Academy. Owner of two Salesforce certifications(Admin/Service Cloud) and determine to go further.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Salesforce Consultant
Consoft Informatica
Smartworking
04.2022 - Current
- Proved successful working within tight deadlines and fast-paced environment.
- Tested application performance to identify potential bottlenecks and collaborate with developers on solution implementation ensuring solutions where 100% accurate before deployments.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Salesforce Application Maintenance Agent
TenEnigen
Milan
04.2021 - 11.2021
- Worked on Banking project with salesforce Financial Cloud with both Bper Banca and Banco di Sardegna)
- Maintenance activities on ensuring all Reports and Dashboards created worked 100%, User Access and data visibility, …
- Tested application performance to identify potential bottlenecks and collaborate with developers on solution implementation.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Monitored and resolved clients issues quickly and thoroughly.
- Proved successful working within tight deadlines and fast-paced environment.
Translator
Freelance
Turin
01.2014 - 09.2020
- Performed websites and web content translations, advertisements, CV's, rental contracts ...and ended up with 25% new clients as positive result
- Translated documents from to English to French/ Italian To English/ Italian to French and French to English
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
Waitress/Hostess
Ristaurante Sole
Muggia (Trieste)
06.2018 - 09.2018
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Greeted new customers and built immediate positive connections with guests which ensure fidelity of 80% clients
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Administrator/Service Consultant - Admin/Service And Sales Cloud/JavaScript And Apex
Trailhead
Salesforce 07.2020 - Current
Master of Arts - Translation Studies (French-English-Italian)
University of Turin
Turin, Italy 10.2017 - 04.2021
Salesforce Consultant - Salesforce Admin And Apex Developer
Consoft Academy
Milan, Italy 02.2021 - 03.2021
Java Developer - Java Fullstack Developer
Generation Italy
Turin, Italy 03.2020 - 06.2020
Master of Arts - Translation Studies
University of Dschang
Dschang, Cameroon 10.2013 - 08.2016
Bachelor of Arts - Trilingual Letters
University of Dschang
Dschang, Cameroon 10.2010 - 08.2013
Skills
Team workingundefined
Certification
Salesforce Administrator
Software
Salesforce Inspector
Microsoft Office
Visual Studio Code
Hobbies
- Reading
- Volleyball
- Tennis
- Sports dance
- Travel
Privacy
- 196 of 30 June 2003 and the GDPR (EU Regulation 2016/679).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Service Cloud Consultant
03-2023
Salesforce Consultant
Consoft Informatica
04.2022 - Current
Salesforce Administrator
12-2021
Salesforce Application Maintenance Agent
TenEnigen
04.2021 - 11.2021
Salesforce Consultant - Salesforce Admin And Apex Developer
Consoft Academy
02.2021 - 03.2021
Administrator/Service Consultant - Admin/Service And Sales Cloud/JavaScript And Apex
Trailhead
07.2020 - Current
Java Developer - Java Fullstack Developer
Generation Italy
03.2020 - 06.2020
Waitress/Hostess
Ristaurante Sole
06.2018 - 09.2018
Master of Arts - Translation Studies (French-English-Italian)
University of Turin
10.2017 - 04.2021
Translator
Freelance
01.2014 - 09.2020
Master of Arts - Translation Studies
University of Dschang
10.2013 - 08.2016
Bachelor of Arts - Trilingual Letters
University of Dschang
10.2010 - 08.2013
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