Anna Bergia

• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Used excellent customer service skills in addressing passengers' needs.

Learn how to deal with passengers speaking basic swedish and english while living in a different country

• Scheduled appointments and conducted follow-up calls to clients.
• Maintained electronic filing systems and categorized documents.
• Answered multi-line phone system and enthusiastically greeted callers.

• Performed analysis on food and drink products using various test methods.
• Maintained a clean, organized laboratory environment, promoting efficiency and adherence to safety standards.
• Learn how to work in a team and by myself

• My first experiences with time management and work load during the day
• Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
• Sorted, organized, and maintained files.

• Learning basic analysis and test made on pharmaceuticals
• Assisted colleagues in their tasks when needed and measuring some basic parameters on our clients
• Provided support in the inventory and handled storage of computer data