Accomplished Bar Manager and Bartender with a proven track record at Full Tilt, enhancing customer satisfaction and streamlining operations. Skilled in Inventory Management and Team Leadership, I excel in high-pressure environments, ensuring efficient service and team cohesion. Achieved a significant reduction in operational inefficiencies, demonstrating a keen ability to train and mentor staff for peak performance.
Hi, I’m
Anna Di Mauro
Catania
Summary
Overview
2025
years of professional experience
Work History
Full Tilt
Bar Menager
Job overview
Caffe Del Porto ArtCatania
Bartender
02.2024 - Current
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Terranova Catania
Retail Sales Associate
09.2024 - 09.2024
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Chef Express Catania
Bartender
03.2024 - 09.2024
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
C&C Srl
Waitress
09.2020 - 09.2021
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
De Felice GiuffridaCatania
from Tourism And Travel Services Marketing Operations
2015
University Overview
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Bar Management
- Responsible Alcohol Service
- Inventory Management
Languages
English
Intermediate (B1)
Timeline
Retail Sales Associate
Terranova
09.2024 - 09.2024
Bartender
Chef Express
03.2024 - 09.2024
Bartender
Caffe Del Porto Art
02.2024 - Current
Waitress
C&C Srl
09.2020 - 09.2021
Bar Menager
Full Tilt
De Felice Giuffrida
from Tourism And Travel Services Marketing Operations