Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anna Jacono

Vienna

Overview

24
24
years of professional experience

Work History

Personal Assistant to an Antique Book Dealer

Domenico Jacono Antiques
01.2022 - Current
  • Developed and implemented activities to improve clients' quality of life.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Facilitated transportation to and from appointments.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Maintained entire family's schedule and organized events.
  • Provided assistance with medication management.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Kept detailed track of household and maintenance inventory and schedules.

Online Store Manager

Own Business
01.2020 - 12.2021
  • Updated company website with deals and product packages.
  • Provided superior and individualized customer service.
  • Responded to internet inquiries and phone calls in timely matter.
  • Kept detailed records of sales and contracts.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Customer Service Representative

Yacht Marina Marmaris
10.2018 - 12.2019
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Hotel Reservationist

Class Beach Hotel
04.2015 - 09.2018
  • Monitored staff performance and provided feedback and guidance.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new staff members in customer service techniques and hotel operations.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.

Spa Receptionist

Budha Spa
03.2013 - 03.2015
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Assisted with marketing campaigns to promote spa services.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Handled payments and processed credit card transactions.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Enforced spa policies, following company procedures at all times.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Resolved customer problems and complaints.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.

Jewelry Sales Manager

Marmaris Gold Center
03.2010 - 02.2013
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Tourism Manager

Intourist
01.2003 - 05.2006
  • Trained apprentice guides to educate on information to present to tourists and travelers.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Conducted research and analysis of market trends to determine potential opportunities for growth.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Managed time efficiently in order to complete all tasks within deadlines.

Accountant

NEC Corporation
01.2001 - 12.2002
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Gathered financial information, prepared documents, and closed books.
  • Prepared and filed tax forms to meet needs of customers.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Used advanced software to prepare documents, reports, and presentations.
  • Identified legal tax savings and recommended ways to improve profits.
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
  • Collected and reported monthly expense variances and explanations.
  • Cooperated with senior leaders to create operating budgets and initiate financial planning.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
  • Provided journal entries and performed accounting on accrual basis.

Education

Bachelor of Science - Economics And Management

Siberian Aerospace Academy
Krasnoyarsk, Russia
01-2001

Skills

  • Travel booking management
  • Accurate and detailed
  • Time management expertise
  • Fast learning
  • Professional and mature
  • Personal training and coaching
  • Customer friendly
  • File and database management
  • Client satisfaction
  • Travel administration
  • Shopping services
  • Administrative support specialist
  • Critical thinker
  • Problem resolving
  • Excellent communication skills

Languages

Russian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Turkish
Bilingual or Proficient (C2)

Timeline

Personal Assistant to an Antique Book Dealer

Domenico Jacono Antiques
01.2022 - Current

Online Store Manager

Own Business
01.2020 - 12.2021

Customer Service Representative

Yacht Marina Marmaris
10.2018 - 12.2019

Hotel Reservationist

Class Beach Hotel
04.2015 - 09.2018

Spa Receptionist

Budha Spa
03.2013 - 03.2015

Jewelry Sales Manager

Marmaris Gold Center
03.2010 - 02.2013

Tourism Manager

Intourist
01.2003 - 05.2006

Accountant

NEC Corporation
01.2001 - 12.2002

Bachelor of Science - Economics And Management

Siberian Aerospace Academy

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Anna Jacono