Summary
Overview
Work History
Education
Skills
COURSES
Interests
Languages
COMPUTER SKILLS
Affiliations
Timeline
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Anna-Kristina Rätsep

Anna-Kristina Rätsep

Tallinn

Summary

Passionate about optimizing project workflows, with a solid track record of effective collaboration across international teams. Demonstrated success in improving efficiency and driving productivity through strategic project management. Currently, I am exploring remote roles to apply these skills in a fast-paced, evolving environment.

Overview

10
10
years of professional experience

Work History

Content Specialist

Veriff
Tallinn
07.2025 - Current
  • Collaborated with cross-functional teams to align collaboration workflows, messaging, and branding strategies, ensuring cohesive project execution.
  • Managed content calendars and coordinated timelines to guarantee the on-time delivery of assets across multiple channels.
  • Effectively balanced stakeholder priorities and resource allocation to keep projects on track and aligned with strategic goals.

Junior SEO Specialist

Veriff
Tallinn
03.2024 - 06.2025
  • Defined and implemented on-page SEO best practices to optimize website content for user experience and search engine visibility.
  • Conducted research on topics, keywords, and user intent to guide content development and optimization.
  • Collaborated with cross-functional teams, including developers and product managers, to execute effective SEO strategies.

Marketing Project Coordinator

Veriff
Tallinn
07.2023 - 03.2024
  • Division go-to person for admin tasks.
  • Overseeing the team's workflow.
  • Managing weekly deliverables and due-date changes.
  • Being the main point of contact for other marketing stakeholders and other teams.
  • Owning campaigns from the content side—setting and owning deadlines, updating tickets, and communicating deliverables.
  • Being the main point of contact in marketing, offsite, and team event management.

Verification Specialist

Veriff
Tallinn
03.2022 - 07.2023
  • Identity verification based on photos and videos according to internal
    guidelines
  • Revising and updating internal guidelines related to identity verification services where relevant;
  • Contributing to projects optimizing processes and enabling efficiency of day-to-day work in verification operations teams where relevant;
  • Organizing team event facility, food and beverage selections and audio-visual arrangements.

Project Lead Consultant

Tallinn TV Tower
Tallinn
09.2018 - 09.2020
  • Worked closely with the Sales and Marketing team to deliver project requirements, develop solutions, and meet deadlines.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Assisted personnel with day-to-day marketing tasks, and coordinating activities.

Customer Service Sales Representative

Tallinn Tv Tower
Tallinn
05.2017 - 05.2018
  • Answered customer questions about products and services, and recommended appropriate solutions.
  • Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns, and developing solutions.

Project Management Consultant

Estonian National Museum
Tartu
09.2016 - 02.2017
  • Coordinated vendors, timelines, and budgets for educational activities.
  • Developed instructional material used by instructors and educators.
  • Created and maintained project documentation to drive transparency with stakeholders.

Retail Sales Specialist

University of Glasgow Gift Shop
Glasgow
08.2015 - 08.2016
  • Consulted with customers regarding their needs, and addressed their concerns.
  • Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
  • Communicated information to customers about product quality, value, and style.

Education

Master of Science - Museum Studies

University of Glasgow
Glasgow
05.2016

Bachelor of Science - Antrhopology

University of Tartu
Tartu
01.2015

High School Diploma -

Tallinn English College
Tallinn
01.2011

Skills

  • Time management
  • Project coordination
  • Effective communication
  • Cross-functional collaboration
  • Stakeholder engagement
  • Problem solving

COURSES

  • November 2022, Telesis Coaching, "Mental Health First Aid Course"

Interests

  • Traveling and Hiking. In summer 2020, I walked the Camino de Santiago pilgrimage in Spain. This experience helped me to grow as a person and set new life goals.
  • Italian Language & Culture. Improving my Italian language skills, currently at the B2 level, with an interest in Italian music and classical cinema

Languages

Estonian
First Language
English
Advanced
C1
Italian
Upper Intermediate
B2
Russian
Elementary
A2
French
Elementary
A2

COMPUTER SKILLS

  • Jasper AI / ChatGPT
  • WordPress / Prismic
  • Microsoft Office (MS)
  • Microsoft Teams / Zoom / Google Meet
  • Jira
  • Confluence
  • Slack
  • Sana / Coursera
  • Facebook / Instagram
  • Twitter / LinkedIn
  • Canva / Figma

Affiliations

  • Volunteer: Associazione di Volontariato Pro-Disabili “Autilia A. Volpe” ODV

Timeline

Content Specialist

Veriff
07.2025 - Current

Junior SEO Specialist

Veriff
03.2024 - 06.2025

Marketing Project Coordinator

Veriff
07.2023 - 03.2024

Verification Specialist

Veriff
03.2022 - 07.2023

Project Lead Consultant

Tallinn TV Tower
09.2018 - 09.2020

Customer Service Sales Representative

Tallinn Tv Tower
05.2017 - 05.2018

Project Management Consultant

Estonian National Museum
09.2016 - 02.2017

Retail Sales Specialist

University of Glasgow Gift Shop
08.2015 - 08.2016

Master of Science - Museum Studies

University of Glasgow

Bachelor of Science - Antrhopology

University of Tartu

High School Diploma -

Tallinn English College
Anna-Kristina Rätsep