Anna-Kristina Rätsep
Tallinn
Summary
Passionate about optimizing project workflows, with a solid track record of effective collaboration across international teams. Demonstrated success in improving efficiency and driving productivity through strategic project management. Currently, I am exploring remote roles to apply these skills in a fast-paced, evolving environment.
Overview
10
10
years of professional experience
Work History
Content Specialist
Veriff
Tallinn
07.2025 - Current
- Collaborated with cross-functional teams to align collaboration workflows, messaging, and branding strategies, ensuring cohesive project execution.
- Managed content calendars and coordinated timelines to guarantee the on-time delivery of assets across multiple channels.
- Effectively balanced stakeholder priorities and resource allocation to keep projects on track and aligned with strategic goals.
Junior SEO Specialist
Veriff
Tallinn
03.2024 - 06.2025
- Defined and implemented on-page SEO best practices to optimize website content for user experience and search engine visibility.
- Conducted research on topics, keywords, and user intent to guide content development and optimization.
- Collaborated with cross-functional teams, including developers and product managers, to execute effective SEO strategies.
Marketing Project Coordinator
Veriff
Tallinn
07.2023 - 03.2024
- Division go-to person for admin tasks.
- Overseeing the team's workflow.
- Managing weekly deliverables and due-date changes.
- Being the main point of contact for other marketing stakeholders and other teams.
- Owning campaigns from the content side—setting and owning deadlines, updating tickets, and communicating deliverables.
- Being the main point of contact in marketing, offsite, and team event management.
Verification Specialist
Veriff
Tallinn
03.2022 - 07.2023
- Identity verification based on photos and videos according to internal
guidelines - Revising and updating internal guidelines related to identity verification services where relevant;
- Contributing to projects optimizing processes and enabling efficiency of day-to-day work in verification operations teams where relevant;
- Organizing team event facility, food and beverage selections and audio-visual arrangements.
Project Lead Consultant
Tallinn TV Tower
Tallinn
09.2018 - 09.2020
- Worked closely with the Sales and Marketing team to deliver project requirements, develop solutions, and meet deadlines.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Assisted personnel with day-to-day marketing tasks, and coordinating activities.
Customer Service Sales Representative
Tallinn Tv Tower
Tallinn
05.2017 - 05.2018
- Answered customer questions about products and services, and recommended appropriate solutions.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns, and developing solutions.
Project Management Consultant
Estonian National Museum
Tartu
09.2016 - 02.2017
- Coordinated vendors, timelines, and budgets for educational activities.
- Developed instructional material used by instructors and educators.
- Created and maintained project documentation to drive transparency with stakeholders.
Retail Sales Specialist
University of Glasgow Gift Shop
Glasgow
08.2015 - 08.2016
- Consulted with customers regarding their needs, and addressed their concerns.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Communicated information to customers about product quality, value, and style.
Education
Master of Science - Museum Studies
University of Glasgow
Glasgow05.2016
Bachelor of Science - Antrhopology
University of Tartu
Tartu 01.2015
High School Diploma -
Tallinn English College
Tallinn01.2011
Skills
- Time management
- Project coordination
- Effective communication
- Cross-functional collaboration
- Stakeholder engagement
- Problem solving
COURSES
- November 2022, Telesis Coaching, "Mental Health First Aid Course"
Interests
- Traveling and Hiking. In summer 2020, I walked the Camino de Santiago pilgrimage in Spain. This experience helped me to grow as a person and set new life goals.
- Italian Language & Culture. Improving my Italian language skills, currently at the B2 level, with an interest in Italian music and classical cinema
Languages
Estonian
First Language
English
Advanced
C1
Italian
Upper Intermediate
B2
Russian
Elementary
A2
French
Elementary
A2
COMPUTER SKILLS
- Jasper AI / ChatGPT
- WordPress / Prismic
- Microsoft Office (MS)
- Microsoft Teams / Zoom / Google Meet
- Jira
- Confluence
- Slack
- Sana / Coursera
- Facebook / Instagram
- Twitter / LinkedIn
- Canva / Figma
Affiliations
- Volunteer: Associazione di Volontariato Pro-Disabili “Autilia A. Volpe” ODV
Timeline
Content Specialist
Veriff
07.2025 - Current
Junior SEO Specialist
Veriff
03.2024 - 06.2025
Marketing Project Coordinator
Veriff
07.2023 - 03.2024
Verification Specialist
Veriff
03.2022 - 07.2023
Project Lead Consultant
Tallinn TV Tower
09.2018 - 09.2020
Customer Service Sales Representative
Tallinn Tv Tower
05.2017 - 05.2018
Project Management Consultant
Estonian National Museum
09.2016 - 02.2017
Retail Sales Specialist
University of Glasgow Gift Shop
08.2015 - 08.2016
Master of Science - Museum Studies
University of Glasgow
Bachelor of Science - Antrhopology
University of Tartu
High School Diploma -
Tallinn English College