Anna Lefemine
Torino,Italy
Summary
A highly adaptable and solution-oriented professional with a strong disposition in interpersonal relationships and teamwork. Demonstrates determination in achieving targets and optimising processes, while maintaining discretion and good interpersonal skills. Proficient in O365 applications, SAP, CRM, and Jira platform, with a keen ability to handle changes and stressful situations effectively. Committed to going the extra mile and stepping out of comfort zones to deliver results. Career goals include leveraging open-mindedness and adaptability to drive success in diverse working activities.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
Work history
Marketing Specialist
ABAC Aria Compressa Srl
Robassomero, Italy
09.2023 - 05.2025
- Company Overview: Air Compressor Industry
- Requests for product-related documentation coming from CCs
- Part Number rationalization and portfolio clean-up
- Business Portal upload/update
- Project-specific support to Product Manager, e.g. Single Stage and Double Stage Product Configurator (grouping, Part Number release, Sales leaflet and launch Presentation)
- Air Compressor Industry
- Catalog+ Project Leader
- Project Tean Meeting for weekly follow-up and long-term improvements
- Project Committee Meeting monthly reporting
- Lead time analysis and review for more reliable and realistic results
- Order tracking and follow-up with dedicated and own-created calculation sheet
E-Business Specialist
MultiAir Italia Srl
Robassomero, Italy
02.2021 - 08.2023
- Company Overview: Air Compressor Industry
- Creation of a branded e-commerce for our ABAC dealers
- Creation of an 'Authorized ABAC online reseller' network among those who implement our e-commerce
- Chase for suitable dealers with the right mindset and attitude in cooperation with our Regional Sales
- Cooperation with Product Marketing Managers in order to define the unified products portfolio and its maintenance
- Cooperation with external marketing agency in order to develop the new ecommerce in line with our brand identity
- Cooperation with global IT in new dealers' portal implementation as Customer Center representative
- Migration from E-Connect to OnePortal
- Users clean up for proper migration
- Definition of roll-out plan based on CC requirements
- Dedicated training on new platform for internals and externals
- Follow-up with Business Area IT
- Regular communication of updates amongst internals and externals
- Support to DF Druckluft-Fachhandel
- Translation of web shop in Italian
- Cooperation with DF-Team for improvements and optimizations
Customer Contact
MultiAir Italia Srl
Robassomero, Italy
03.2018 - 01.2021
- Company Overview: Air Compressor Industry
- Order entry and preparation of quotations
- Management of product requests
- Transport and product claims
- Support to logistics for order deliveries and pick ups
- Customs documents/operations for Extra European countries
- Transport costs saving
- Order automation (EDI; PDF orders)
Commercial Back Office
Ahlstrom-Munksjö Italia S.p.A.
Mathi, Italy
12.2014 - 02.2018
- Company Overview: Paper factory
- Develop relationships with customers
- Management and supervision of product requests from customers
- Order entry and preparation of commercial offers
- Deliveries management and invoicing
- Production optimization
- Production planning support
- Paper factory
Sales assistant
Europcar S.L.
Ibiza
04.2014 - 09.2014
- Company Overview: Car rental
- Management of check-ins and check-outs of vehicles from the office located at the airport
- Organization of on-line reservations
- Car rental
Customer care
Iveco S.p.A.
Torino, Italy
05.2012 - 01.2014
- Company Overview: Project, development and sales of industrial vehicles
- 24h Roadside Assistance for Iveco Industrial and FIAT Motorhome for customers from UK, Germany and Italy
- Project, development and sales of industrial vehicles
Teacher
Abbey School
Torino, Italy
06.2012 - 02.2013
- Company Overview: Private school for foreign languages
- Teaching German at several levels
- Private school for foreign languages
Lavazza S.p.A. operator for foreign countries
Contacta S.p.A.
Torino, Italy
02.2009 - 04.2012
- Company Overview: Call center
- Customer assistance and management of requests or claims coming from abroad
- Call center
Teacher
Academy International
Torino, Italy
02.2010 - 06.2010
- Company Overview: Private school for foreign languages
- Teaching German at several levels
- Private school for foreign languages
Education
Master in Marketing & Sales -
MultiAir International S.r.l.
Robassomero, TO 02.2021 - 02.2023
Alta Formazione doganale e fiscale per il conseguimento della Qualifica Professionale ai fini AEO - undefined
Skillab S.r.l.
Torino, TO 12.2019 - 05.2020
High School Diploma - undefined
Schönbuch Gymnasium
01.1999 - 01.2008
Skills
- Disposition in interpersonal relationships and team work
- Attitude in handling changes and stressful situations
- Determination in solving and achieving assigned targets
- Open-mindedness and adaptation to different and new working activities
- Discretion and good interpersonal skills
- Willing of going the 'extra mile' and stepping out of my comfort zone
- Ability to always think at 360° and seeing things from different perspectives
- Solution and result-oriented
- Process optimizer
- Good knowledge and usage of O365 (Outlook, Teams, PowerPoint,)
- Applications for data management (mainly customized tools): SAP, CRM, Order Plan, Dispatch, C4C
- Jira platform auto-taught
Languages
Italian
Native
German
Native
English
Fluent
Spanish
Intermediate (B1)
French
Intermediate (B1)
References
References available upon request.
Timeline
Marketing Specialist
ABAC Aria Compressa Srl
09.2023 - 05.2025
E-Business Specialist
MultiAir Italia Srl
02.2021 - 08.2023
Master in Marketing & Sales -
MultiAir International S.r.l.
02.2021 - 02.2023
Alta Formazione doganale e fiscale per il conseguimento della Qualifica Professionale ai fini AEO - undefined
Skillab S.r.l.
12.2019 - 05.2020
Customer Contact
MultiAir Italia Srl
03.2018 - 01.2021
Commercial Back Office
Ahlstrom-Munksjö Italia S.p.A.
12.2014 - 02.2018
Sales assistant
Europcar S.L.
04.2014 - 09.2014
Teacher
Abbey School
06.2012 - 02.2013
Customer care
Iveco S.p.A.
05.2012 - 01.2014
Teacher
Academy International
02.2010 - 06.2010
Lavazza S.p.A. operator for foreign countries
Contacta S.p.A.
02.2009 - 04.2012
High School Diploma - undefined
Schönbuch Gymnasium
01.1999 - 01.2008
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