Anna Naclerio
Valenza, AL
Summary
Hardworking and focused secretary with excellent experience managing daily administrative support tasks and operations in jewelry industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Dedicated Customer Service with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Office Secretary
Aerre Gioielli
02.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Customer Service Specialist
BMC Gioielli
04.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Bartender
Club Hotel Cormorano
07.2021 - 07.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Istituto Benvenuto Cellini
Valenza (AL)09.2021
Skills
- Customer Service and Assistance
- Diamond and Gem basic knowledge
- Collaborative Environments
- Good Communication Skills
- Fluent in English, Spanish and French
- Customer Relations and Communications
- International Business
- Calendar Management
- Customer Satisfaction
- Office Meetings
- Social Media and Promotions
- Inspiring Love of Learning
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
A1
French
Intermediate (B1)
Timeline
Office Secretary
Aerre Gioielli
02.2023 - Current
Customer Service Specialist
BMC Gioielli
04.2022 - 10.2022
Bartender
Club Hotel Cormorano
07.2021 - 07.2021
High School Diploma -
Istituto Benvenuto Cellini
Similar Profiles
William C. Turner Jr.William C. Turner Jr.
Mechanical Project Engineering Manager at Georgia Pacific CorporationMechanical Project Engineering Manager at Georgia Pacific Corporation
Ernest MurphErnest Murph
Forklift Operator at Coca Cola BottlingForklift Operator at Coca Cola Bottling
SHELLEY MORRISSHELLEY MORRIS
Senior Client Service Specialist at Adroit Health GroupSenior Client Service Specialist at Adroit Health Group
Tyler EdwardsTyler Edwards
Police Officer - Canine Handler at City of HuntsvillePolice Officer - Canine Handler at City of Huntsville
Tiffany YoungTiffany Young
Office Secretary at Young's Painting DrywallOffice Secretary at Young's Painting Drywall