ANNA PIREDDA
Seneghe
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
23
23
years of professional experience
Work History
Business Travel Agent
Corporate
08.2017 - 06.2023
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Updated and maintained customer databases to increase customer retention.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
TEAM LEADER -business Travel
AT CORPORATE TRAVELLER
08.2015 - 08.2017
- Proposing better and smarter ways to work, coordinating team jobs and making sure day to day jobs were handled in a quick and professional manner
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
ASSISTANT TEAM LEADER - Business Travel
AT CORPORATE TRAVELLER
09.2012 - 06.2015
- Assisted the team leader in developing and motivating a team of travel managers to perform successfully and happily
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach production targets.
- Supervised 5 co-workers.
- Worked with customer service to handle escalated customer issues.
- Created staff schedules, approved requested time off and updated reports.
- Set incentives and realistic targets associates could achieve.
- Covered shift shortages to keep production schedule on time.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Business Travel Agents
Corporate
11.2010 - 09.2012
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Updated and maintained customer databases to increase customer retention.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Group Travel Consultant
Nbts, Network Business
06.2009 - 10.2010
- NBTS Corporate Business division of London and Southeastern Railway (Southeastern Trains) provides excellent first line support to high profile exacting clients within the city of London and nationwide
- Provided front line support to the general public for the entire London and Southeastern and
- UK Network for groups
- Processed written and verbal enquiries for group travel from the public and Transport for
- London
- Prioritized bookings, providing quotes and updating company records
- Produced hard copy tickets and reservations, invoicing and processing payments
- Provided advice to Special Needs Groups and briefing railway staff on protocols.
Reservation Consultant
Turquoise Tours and Travel Ltd
03.2008 - 06.2009
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
Team Leader and Operation Executive
Leisure Direction Ltd
03.2006 - 02.2008
- Managed a team of 8 agents ensuring all targets were met
- Supervised all accommodation reservations for Ski, Self Catering and Disneyland Paris
- Processed Eurostar, Flights, and Ferry travel
- Provided specialist European holiday products for the public
- Managed block bookings of destinations, product development and marketing at competitive prices
- Worked extensively at London-based call centre and through the AA Advantage Travel Agents across the UK
- Created weekly core transaction summaries
- Front line response to written and verbal enquiries and bookings
Secretary/Floor Manager
Passione Restaurant
09.2000 - 12.2005
- Prepared restaurant for full service
- Processes bookings and enquiries
- Managed cash handling, filing invoicing and banking
- Supervised floor staff
Education
High School Diploma -
Istituto Carta- Meloni
Santulussurgiu 06.1995
Skills
- Galileo
- GDS Amadeus Software Proficiency
- Microsoft Word
- Problem-Solving
- Supervision and Leadership
- Customer Service
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Business Travel Agent
Corporate
08.2017 - 06.2023
TEAM LEADER -business Travel
AT CORPORATE TRAVELLER
08.2015 - 08.2017
ASSISTANT TEAM LEADER - Business Travel
AT CORPORATE TRAVELLER
09.2012 - 06.2015
Business Travel Agents
Corporate
11.2010 - 09.2012
Group Travel Consultant
Nbts, Network Business
06.2009 - 10.2010
Reservation Consultant
Turquoise Tours and Travel Ltd
03.2008 - 06.2009
Team Leader and Operation Executive
Leisure Direction Ltd
03.2006 - 02.2008
Secretary/Floor Manager
Passione Restaurant
09.2000 - 12.2005
High School Diploma -
Istituto Carta- Meloni
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