Anna Romanova
Bremen
Summary
Knowledgeable airport services professional with 3+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction.
Overview
6
6
years of professional experience
Work History
Web-Site Moderator
Supportyourapp
2021.01 - 2022.04
- Maintaining order in discussions
- Checking the information provided by users for compliance with the rules of the site
- Oversaw technical issues and troubleshooting requests to resolve user problems
GDS-EXPERT
Bravels
2019.10 - 2020.03
- Solving complex problems
- Developed GIS models and mapping solutions for unique requirements.
- Searching for optimal routes for clients
- Worked with clients to meet specific technical specifications and solve operational concerns.
Airport Passenger Service Agent
”Aerohendling” Borispol International Airport
2017.10 - 2019.03
- Flight document verification
- Сhek-in of passengers and their baggage
- Сonflict resolution
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Providing hotel and meal in case of flight is cancelled or delay
CHEK-IN AGENT
Danylo Halytskyi International Airport
2016.07 - 2017.01
- Maintaining order in discussions, checking the information provided by users for compliance with the rules of the site
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Education
Bachelor of Science - Transport Technology
KYIV NATIONAL AVIATION UNIVERSITY
Kyiv06.2019
No Degree - Aviation Transportation
KRIVYI RIH NATIONAL AVIATION UNIVERSITY COLLEGE
Kriviy Rih06.2017
Skills
- Experience in check-in systems
- MS Office programs knowledge:
- Speaking in public
- Technical Support
- Written and Oral Communications
- Conflict Mediation
- Checking in Passengers
- Service Quality
- Pre-Boarding Checking
- Administrative Support
- Computer Terminal Operations
Languages
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Intermediate (B1)
German
Intermediate (B1)
Timeline
Web-Site Moderator
Supportyourapp
2021.01 - 2022.04
GDS-EXPERT
Bravels
2019.10 - 2020.03
Airport Passenger Service Agent
”Aerohendling” Borispol International Airport
2017.10 - 2019.03
CHEK-IN AGENT
Danylo Halytskyi International Airport
2016.07 - 2017.01
Bachelor of Science - Transport Technology
KYIV NATIONAL AVIATION UNIVERSITY
No Degree - Aviation Transportation
KRIVYI RIH NATIONAL AVIATION UNIVERSITY COLLEGE