Anna Stanila
Como
Summary
Dedicated and results-driven customer service professional with 5 years of experience in providing exceptional support and satisfaction to clients across diverse industries. Proficient in handling inquiries, resolving complaints, and ensuring positive customer experiences. Adept at utilizing effective communication and problem-solving skills to meet and exceed customer expectations.
Overview
7
7
years of professional experience
Work History
Client Advisor
Louis Vuitton
07.2022 - 02.2024
- Ensuring the highest level of customer service and quality of sales
- Building strong professional relationships with customers
- Advising customers by keeping a commercial mindset
- Maintaining a client book, contacting clients regularly and providing appropriate follow up on all sales or clients requests.
Customer Care Agent
Luxottica
04.2022 - 06.2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints.
Sales Associate
Aigner Munich
06.2019 - 06.2021
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
Social Media Manager
OHA! Communications Agency
01.2018 - 06.2019
- Collaborated with team members to develop creative campaigns for social media platforms.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Increased brand awareness through development and implementation of successful public relations campaigns.
Reservations Agent
The Ritz London
05.2017 - 01.2018
- Selling and promoting reservation services
- Processing payments and sending confirmation details to customers
- Sorting out any issues that may arise with restaurant bookings or reservations.
- Developed rapport with guests through personalized interactions, fostering loyalty and encouraging repeat business.
Education
Bachelor of Arts - Economics
University Of Applied Sciences Mittweida
Mittweida, Germany06.2016
Skills
- Ability to Work Under Pressure
- Effective Time Management
- Fast Learner
- Communication Skills
- Ability to Multitask
- Active Listening
- Leadership Skills
- Customer consultations
- Critical Thinking
- Client Engagement
- Cross-selling techniques
- Client Relationship Management
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
Personal Information
- Place of Birth: Braunau am Inn, Austria
- Date of Birth: 20.02.1994
- Nationality: Austria
- Driving License: B
Hobbies and Interests
- Photography
- Sports
- Dance
- Cooking
- Fashion
- Books
Timeline
Client Advisor
Louis Vuitton
07.2022 - 02.2024
Customer Care Agent
Luxottica
04.2022 - 06.2022
Sales Associate
Aigner Munich
06.2019 - 06.2021
Social Media Manager
OHA! Communications Agency
01.2018 - 06.2019
Reservations Agent
The Ritz London
05.2017 - 01.2018
Bachelor of Arts - Economics
University Of Applied Sciences Mittweida
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