Anna Adriana Giovinazzi
Assago,MI
Summary
Results-driven and strategic Operations Account Executive with over 15 years of experience in managing key client accounts, optimizing operational processes, and delivering high-impact solutions. Proven track record of success in overseeing outsourcing projects, leading cross-functional teams, and managing senior-level accounts. Adept at driving operational efficiencies, improving service delivery, and building strong client relationships to exceed expectations. Expertise in developing tailored strategies that align with client goals and business objectives, ensuring successful project outcomes.
Overview
18
18
years of professional experience
Work History
Senior Operation Executive
Accenture SPA
04.2024 - Current
- Lead F&A operations for multiple-country key accounts, overseeing day-to-day management, performance, and service delivery.
- Develop and implement strategies to optimize operational efficiency and reduce costs while meeting client expectations.
- Manage client relationships, ensuring clear communication, timely reporting, and issue resolution.
- Collaborate with cross-functional teams to deliver complex GenAI solutions, ensuring projects are completed on time, within scope, and on budget.
- Negotiate contracts and service level agreements (SLAs), aligning client needs with operational capabilities.
- Monitor key performance indicators (KPIs) and deliver regular performance reports to clients, identifying opportunities for improvement.
- Facilitate quarterly business reviews with clients to assess progress and propose new solutions.
Account Manager
Accenture Spa
06.2017 - 06.2023
- Outsourcing account manager of payroll services delivered for a top American multinational corporation (multi-year contract of €5 million per year)
- Responsible for managing account to maximize profit, customer retention, revenue generation, base growth and tenure
- This includes developing and maintaining trusted relationships with client, ensuring the timely and successful delivery of outsourced services according to customer needs and identifying new business opportunities
- Support the Account Director with the daily running of a busy client facing team
- Reconciliation and settlement of accounts
- Construct budgets and timelines
- Management of processes to improve efficiency and reduce risk
- Setting daily workload, tracking progress, revising plans to ensure objectives are met
- Provide metric reports to the client in line with KPIs
- Enhanced client satisfaction by fostering strong relationships and providing exceptional account management services.
- Participated in networking events to establish new connections within the industry, expanding the company''s potential clientele base.
Business Improvement and Innovation Manager
Accenture Spa
07.2014 - 10.2016
- Working for a top Telco Client
- Responsible for shaping and driving value led transformation for the client through innovation
- Responsible to identify, shape and drive improvement projects
- Conduct end to end process reviews to identify opportunity of process reengineering to reduce client operational costs, increase process quality and reduce handling time
- Design solutions, manage implementation and ensure the delivery of the projects on time through DMAIC model
- Used in-depth industry and domain expertise to deliver business value on a repeatable basis to the clients
- Developed strategic business insights and directed decision-making to uncover opportunities aiming at growing revenue whilst reducing costs
- Roll out +5 projects on Payroll and HR processes resulting in annual savings of + €1 million
Business Improvement - Travel Project Manager
Accenture Spa
01.2014 - 06.2014
- Serve as business problem solver to identify and implement a new analytics asset on Business Travel and Expenses to address and reduce clients' business travel expenses control and compliance needs
- Developed team resources, project plans, and implementation strategy by following in-depth product launch phase gate requirements
- Facilitated ideation session for new products and design detail generation
- Provided guidance for product prototyping on client's data
- Active support of key stakeholders and budget-holders with responsibility for expenditure and supplier relationships
- Realized significantly lower client's travel costs (5% of annual spending) and improved % compliance to travel policies
Business Excellence Manager - F&A and HR outsourcing services
Accenture Spa
04.2007 - 12.2013
- Lead the continuous improvement process in HR and Finance and Accounting outsourcing services with respect to cost, safety, quality and productivity throughout the entire value chain to increase customer satisfaction and reduce operating cost
- Manage the portfolio of business improvement projects and ensure benefits delivery and execution of these projects with desired quality, on time, and within budget
Education
Post graduation Degree - Engineering Management
Politecnico di Bari
01.2006
Skills
- Cross-functional coordination
- Project planning
- Client management
- Growing accounts
- Face to face meetings
- Process Improvements
- Processes & procedures
- Customer interaction
- Tenacious and resilient
- Chairing meetings
- B2B Account management
- Rapport building skills
- Scope estimation
- Guiding a team
- First class negotiating
- Selling skills
- Closing skills
- Strong knowledge of application selling
- Solution selling
- Major project selling
- Ability to learn quickly
- Drive new messages through customer channels
- Capability to handle multiple projects
- Sound strategic skills
- Implementation skills
- Delivering complex solutions
- Identifying commercial opportunities
- Project management
- Delegation
- Team collaboration
- Advanced knowledge of Microsoft Power Point
- Advanced knowledge of Microsoft Excel
- Self management
- Problem solving
- Calm under pressure
- Operational leadership
- Pro-active targeting
- Project completion on time within budget
Personal Information
- Date of Birth: 05/02/81
- Nationality: Italian
- Driving License: Yes
References
Available upon request.
Careerstatement
Apart from contributing to the processes and strategies which enhance any projects I am working on, I feel that my greatest strengths are firstly my ability to deliver projects to agreed timescales with a strong 'can do' attitude. Secondly my skill at gaining a clear understanding of a clients exact needs, and thirdly being able to coordinate and lead all team resources whilst at the same time building strong working relationship with colleagues improving team performance.
Languages
English
Advanced (C1)
Timeline
Senior Operation Executive
Accenture SPA
04.2024 - Current
Account Manager
Accenture Spa
06.2017 - 06.2023
Business Improvement and Innovation Manager
Accenture Spa
07.2014 - 10.2016
Business Improvement - Travel Project Manager
Accenture Spa
01.2014 - 06.2014
Business Excellence Manager - F&A and HR outsourcing services
Accenture Spa
04.2007 - 12.2013
Post graduation Degree - Engineering Management
Politecnico di Bari
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