Annacarmen Ritota

PMO:

• In charge for creating reports regarding monthly capitalization and administrating R&D Projects (Creation, verification, updating and closure of project cash flows in collaboration with the Project Manager).
• Quality performance: assure a continual monitoring of the KPIs (Staffing Allocations, trends, booked costs)
• Verification of delivery, invoices, supplier contracts, and internal procedures, while reporting any irregularities in the documentation;
• Monthly update of capitalization cost in progress; Budget Analysis for Projects
• Communication and cooperation with the Finance for monthly analysis and for daily tasks
  Project costs Analysis
• Scrum Master
  
  Quality Management System :
• Responsible for leading and coordinating the Internal Audit in the R&D department. Performing quality reviews.
• Responsible for refactoring, updating and organization of internal procedure and documentation archived on SharePoint repository; Continues improvement and checking of documentation required to develop and release projects.
• Ensure availability and accuracy of internal documentation and procedures.
• Responsible for the Internal Auditing
• Manage, archive, and maintenance of software and hardware licenses;
• Responsible for handling outsourcing contracts: general checking, get approval, send them to third parties, archive, and maintenance on SharePoint.

• Complaint management: to ensure the good handle of the critical problems found on medical device respecting the guideline provided by Quality Department
• CRM activities: upgrade the database di CRM used for fidelity and loyalty programs
• Back Office assistant: Processing customer’s online requests
• Supporting the healthcare assistant team
• Stock taking activity: verification of the quantities of items held in an inventory and in the internal warehouse

• Complaint Handling and Medical Device Reporting: testing investigate, classify, inform, ship and tacking the complaints on medical devices to the Head office and consecutive creation of report, respecting the troubleshooting
• Quality Assurance: Interface with Farmacovigilanza and Communication department for resolving issues and warnings provided from customers applying the rules fixed by Farmacovigilanza and the Quality assurance procedures
• Technical and scientific support on devices
• Trainer to the Sale Reps Team
• Market investigation: update of technical schedules for comparing information and technical features with competitor devices
• Marketing support for develops marketing materials and loyalty and fidelity campaigns.
• Responsible for developing and updating the web intranet.
• Preparing presentations for national meetings and kick off events
• Handling weekly KPIs analysis
• Implementing controlling and managing of CRM programs and database (SalesForce.com)
• Controlling and managing internal warehouse
• Enhanced customer satisfaction by resolving issues

• Supply Network Operations :Responsible for performing related duties in posting account receivable payment.
• Maintaining ledgers (SAP), credit balances and resolving account irregularities.
• Handle claims refund adjustment and any other accounting transactions related to A/R management.
• Monitoring of A/R works based on the company targets (risk money, DSO, pay score). Economic analysis for loans necessary to unblock orders.
• Responsible for update the advisory board about team activities; Credit Control: for OTC team
• Prepared comprehensive reports for management, highlighting trends in receivables performance and identifying areas for improvement.
• Expedited invoice processing by accurately assigning appropriate codes for efficient tracking and reporting purposes.