Anna Gloria Millefanti
Dartmouth
Summary
Focused Natural and Enviromental Student ( starting in september 2023 my last year of studies) dedicated to preserving natural areas through education and connecting people to land and animals. Plans events, cares for animals and leads activities such as nature hikes. Staunch supporter of ecological preservation initiatives.
Effective at working with school-aged children and adults to promote natural habitats, conservation strategies and animal needs. Friendly and upbeat professional with knowledge and hands-on approach to involving people in nature.
Overview
11
11
years of professional experience
Work History
Naturalist Guide
LA GHIANDAIA
02.2023 - Current
- Promoted conservation strategies to different community and youth groups.
- Planned activities like nature hikes to educate children and adults about issues facing local habitats.
- Promoted education on ecology, natural resources and environmental concerns to visitors through captivating presentations, elaborate exhibits, and hands-on workshops.
- Provided age-appropriate interpretive programs for children enrolled in day camps and nature education programs.
- Conducted story time and other programs for visitors and school groups.
- Built personal relationships with guests to promote positive experiences.
- Established positive relationships with tour members through fun and engaging conversation.
- Guided groups of up to 30 people on scheduled tours.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
COSTUMER CARE
ATHEMIA SRL
01.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintain high quality service even though working remotely
Retail Sales Associate
DECATHLON ITALY
05.2016 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Retail Sales Associate
DECATHLON CANADA
10.2020 - 04.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
Retail Sales Associate
OPENGAMES SRL
04.2012 - 01.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Bachelor of Science - NATURAL AND ENVIROMENTAL SCIENCE
UNIVERSITY OF GENOVA
GENOVA ( ITALY)03.2025
High School Diploma -
LICEO SCIENTIFICO
CANTU' ( ITALY)06.2007
Skills
- Educational Tours
- Environmental Education
- Group Presentations
- Sales and Merchandising
- Educational Activities
- Exceptional Customer Service
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Naturalist Guide
LA GHIANDAIA
02.2023 - Current
COSTUMER CARE
ATHEMIA SRL
01.2023 - Current
Retail Sales Associate
DECATHLON CANADA
10.2020 - 04.2021
Retail Sales Associate
DECATHLON ITALY
05.2016 - 10.2022
Retail Sales Associate
OPENGAMES SRL
04.2012 - 01.2016
Bachelor of Science - NATURAL AND ENVIROMENTAL SCIENCE
UNIVERSITY OF GENOVA
High School Diploma -
LICEO SCIENTIFICO
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