Summary
Overview
Work History
Skills
Timeline
Hobbies
Hobbies
Hi, I’m

Annalisa Cimmino

MASSA LUBRENSE
Annalisa Cimmino

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
years of professional experience

Work History

Villa Fiorella Art Hotel

Front Office and Reservation Manager
02.2021 - 11.2023

Job overview

  • Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Streamlined the reservations process for improved guest experience and increased booking rates.
  • Implemented a new reservation software system, resulting in better organization and tracking of bookings.
  • Collaborated with sales and marketing teams to develop promotional offers that drove revenue growth.
  • Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.
  • Meticulously managed group bookings for events and conferences, providing exceptional service tailored to each group''s needs.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Planned, created, tested and deployed systems (CRM, PMS and Booking Engine)

Hotel Corallo

Reservations Coordinator and Front Office Manager
01.2016 - 12.2019

Job overview

  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Streamlined reservations processes by implementing efficient booking procedures and optimizing software usage.
  • Ensured maximum occupancy rates with proactive communication and timely follow-up on reservation inquiries.
  • Improved customer satisfaction ratings by promptly addressing concerns and providing personalized assistance throughout the booking process.

GH De La Ville - Manniello Group
Sorrento

Front Office Agent and Assistent Manager
04.2010 - 12.2015

Skills

  • Resource Allocation
  • Data Analysis
  • Customer Service Expertise
  • Sales Techniques
  • Team Leadership
  • Attention to Detail
  • Quality Control
  • Multitasking Capabilities
  • Guest Relations
  • Problem Solving Abilities
  • Upselling Strategies
  • Process Improvement
  • Property Management Systems
  • Staff Management
  • Customer Service

Timeline

Front Office and Reservation Manager

Villa Fiorella Art Hotel
02.2021 - 11.2023

Reservations Coordinator and Front Office Manager

Hotel Corallo
01.2016 - 12.2019

Front Office Agent and Assistent Manager

GH De La Ville - Manniello Group
04.2010 - 12.2015

Hobbies

I have a passion for Food and Beverage and for travel with which I can combine local food and wine and the discovery of small independent hotels or experiment and analyze the procedures and standards of chain hotels from which I can take inspiration to improve my vision of hospitality

Hobbies

I have a passion for Food and Beverage and for travel with which I can combine local food and wine and the discovery of small independent hotels or experiment and analyze the procedures and standards of chain hotels from which I can take inspiration to improve my vision of hospitality

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Annalisa Cimmino