Annamaria Cenatiempo
Bartender
London
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Head Waiteress
Sapore Bistrot
07.2024 - Current
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Head Bartender
Sticks N Sushi
10.2023 - 06.2024
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
Bartender
Sticks n Sushi
07.2020 - Current
- Designed special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed strict recipes and drink measurements to minimize product used.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Waitress
Sticks n Sushi
11.2019 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Supervisor
Coco di mama
05.2019 - 11.2019
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Political Science
Federico Secondo
Skills
Hospitality service expertise
Customer service
Team management
Guest relations
Guest relations management
Cash handling
Relationship building
Management support
Allergy awareness
Performance improvement
Making change
Sales expertise
Handling difficult customers
Certification
European Bartender Certificate
Languages
Excellent,5,Very Good,4
Timeline
Head Waiteress
Sapore Bistrot
07.2024 - Current
Head Bartender
Sticks N Sushi
10.2023 - 06.2024
Bartender
Sticks n Sushi
07.2020 - Current
Waitress
Sticks n Sushi
11.2019 - Current
Supervisor
Coco di mama
05.2019 - 11.2019
Political Science
Federico Secondo