Anna Maria Coppola
Naples
Summary
As a passionate product manager with a truly international perspective, I have always used my diverse professional background to create an exceptional impact. My experiences abroad (Spain and England) during my studies and work experience have not only enhanced my adaptability, but have also underlined my ability to thrive in different cultural and professional contexts.
Underlying my skills is an exceptional problem-solving ability, which allows me to handle a multitude of priorities with ease and thrive even in difficult situations.
My experience designing tours for various companies demonstrates my ability to tailor experiences to different demographic groups, taking into account different preferences and priorities in different locations.
In addition, my empathy for others has always helped me in my work to connect with clients in a way that wins their trust, and to understand the human being behind each request.
In summary, my background and experience demonstrate not only a passion for travel and cultural exploration, but also the skills necessary to create unforgettable experiences for travelers from all walks of life.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Product Manager
Easy Car Tour Naples
02.2019 - Current
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Expanded the agency''s destination offerings by researching emerging travel trends and negotiating contracts with new providers.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Implemented a new online booking platform, making it easier for clients to browse and reserve travel options independently while still receiving personalized support from the agency.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
Booking Agent
Grimaldi Lines S.p.a.
04.2022 - 10.2022
- Evaluation of the itineraries and partners, Monitoring of the activities of the operations team
- Increased client bookings by establishing strong relationships with talent agencies and venues.
- Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Product and Sales Manager
Di Sarno Car Service - Tours & Excursions
11.2019 - 11.2020
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Built relationships with customers and community to establish long-term business growth.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
Airport Representative
Acampora Travel - Seahorse - Shuttle Network
03.2019 - 11.2019
- Customer support
- Assisted passengers with special needs, ensuring a comfortable travel experience for all customers.
- Managed lost luggage claims by liaising with baggage services, expediting the return of personal belongings to passengers.
- Coordinated transportation for passengers with tight connections, reducing missed flights and enhancing customer satisfaction.
- Provided exceptional hospitality services to VIP guests at the airport lounge area, creating a relaxing atmosphere before their flights.
- Assisted families traveling with young children or elderly relatives by providing additional support during check-in process.
- Monitored gate activities closely to identify potential problems or delays that could impact flight schedules.
Hotel General Manager
Spaccanapoli Bros. B&B
09.2013 - 12.2018
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
Food and Beverage Manager
Wine Café Da Mario - Winery & Bistrot
11.2010 - 12.2014
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Streamlined operations through regular review of processes and implementation of best practices.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
Education
Degree - Languages And Culture of Europe And The Americas
Università L'Orientale Di Napoli
Naples, Italy12.2018
High School Diploma -
Institute I.T.S.A.S. Elena Di Savoia
Naples, Italy07.2003
Skills
- Project Planning
- Locale Research
- Itinerary Planning
- Travel industry expertise
- Client Relationship Building
- Critical thinking and problem solving
- Creativity
- Computer Skills
- Ability to Work Under Pressure
- Decision Making
- Communication
- Leadership Skills
- Teamwork and Collaboration
- Adaptability
- Fast Learner
- Customer Service
- Interpersonal Communication Skills
- Highly organized and efficient
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
French
Elementary (A2)
Personal Information
- Place of Birth: Rome
- Date of Birth: 01/29/84
- Nationality: Italian
- Driving License: B
Hobbies and Interests
- Travel
- Music
- Cinema
- Interior design
- Painting
- Books
- Volunteering
Certification
- Licensed Technical Director of Travel Agency - 2022
- Licensed Tour Leader - 2019
- Junior SAP Consultant FI/MM, Begear S.p.a. - 2018
- Certified Literary Spanish Translator, Erzog Institute - 2014
Timeline
Booking Agent
Grimaldi Lines S.p.a.
04.2022 - 10.2022
Product and Sales Manager
Di Sarno Car Service - Tours & Excursions
11.2019 - 11.2020
Airport Representative
Acampora Travel - Seahorse - Shuttle Network
03.2019 - 11.2019
Product Manager
Easy Car Tour Naples
02.2019 - Current
Hotel General Manager
Spaccanapoli Bros. B&B
09.2013 - 12.2018
Food and Beverage Manager
Wine Café Da Mario - Winery & Bistrot
11.2010 - 12.2014
Degree - Languages And Culture of Europe And The Americas
Università L'Orientale Di Napoli
High School Diploma -
Institute I.T.S.A.S. Elena Di Savoia
- Licensed Technical Director of Travel Agency - 2022
- Licensed Tour Leader - 2019
- Junior SAP Consultant FI/MM, Begear S.p.a. - 2018
- Certified Literary Spanish Translator, Erzog Institute - 2014
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