Antoaneta Chiorean

Accomplished luxury aviation and hospitality professional with extensive experience in delivering exceptional service to ultra-high-net-worth clients in complex, multicultural environments. Proven track record in managing inflight service operations, applying CRM strategies to enhance guest engagement, and making swift, informed decisions under pressure. Skilled in budget planning, resource allocation, and maintaining elite service standards tailored to the expectations of high-profile clientele. Recognized for cultural intelligence, discretion, and a proactive approach to operational excellence.

• Led onboard operations in premium cabins, ensuring exceptional service delivery and full compliance with safety and service procedures across flights serving over 140 nationalities.

• Acted as onboard leader and mentor, guiding and assessing crew performance through real-time coaching and formal evaluations, maintaining consistently high KPIs in customer satisfaction, complaint resolution, and operational execution.

• Managed all inflight elements, including duty-free sales, crew workflow, and team alignment with on-time performance metrics in highly dynamic environments.

• Oversaw decision-making during complex operational scenarios, ensuring efficient conflict resolution and adherence to safety and service protocols under pressure.

• Coordinated with cross-functional departments to implement updated SOPs, streamline service flows, and reinforce service excellence standards.

• Designed and facilitated crew coaching sessions and onboard assessments, focusing on elevating service, safety, and cultural awareness in a high-performance team.

• Maintained up-to-date knowledge of SEP, product updates, destination briefs, and promotional offers to ensure crew alignment and guest engagement.

• Reported and analyzed inflight incidents, delivering actionable feedback and proposing improvements to management to enhance overall service and safety.

• Collaborated with editorial and reporting teams to produce impactful, daily news content in a fast-paced, 24/7 broadcast environment, consistently adhering to high standards of journalistic integrity and media ethics.

• Pitched and developed original story ideas, conducted in-depth research, verified sources, and crafted accurate, fact-checked scripts across breaking and developing news segments.

• Attended press briefings, arranged and conducted interviews with public figures, experts, and guests, ensuring balanced and unbiased coverage aligned with editorial guidelines.

• Delivered on-air news presentations in a clear, engaging, and professional manner, tailoring tone and delivery to suit both live and pre-recorded formats.

• Produced multimedia content across TV, digital platforms, and written publications, increasing audience engagement and ensuring consistency in brand voice.

• Demonstrated excellent deadline management by producing high-quality coverage under pressure and in high-stress, time-sensitive situations, including live breaking news.

• Played a key role in content planning, ensuring accurate and timely news delivery with strong communication, analytical thinking, and storytelling skills.

Recruited and onboarded personnel across various technical and operational roles within the construction and trenchless technology industry, ensuring alignment with evolving project needs, workforce planning, and compensation structures.

• Collaborated with department heads to define role responsibilities, update job descriptions, and ensure clear expectations aligned with field-specific compliance and safety requirements.

• Administered employment contracts, tracked leave entitlements, and maintained accurate HR documentation in accordance with national labor regulations and industry-specific policies.

• Ensured full legal compliance with applicable employment laws and internal HR protocols, proactively monitoring labor legislation relevant to the construction sector.

• Managed end-to-end recruitment processes, facilitating interviews, shortlisting candidates, and providing strategic HR support to site and project managers.

• Played a key role in enhancing employee experience and operational efficiency by maintaining strong communication between field teams and management, supporting policy development, and streamlining onboarding processes.

• Coordinated the planning, registration, and oversight of clinical studies, ensuring compliance with national research regulations and ethical standards in a high-pressure emergency care environment.

• Managed sponsor submissions and trial participation requests, maintained accurate documentation, and ensured all protocols aligned with Good Clinical Practice (GCP) and ethics committee approvals.

• Oversaw participant tracking and data integrity, safeguarding the rights, safety, and well-being of human subjects involved in trials.

• Contributed to evidence-based medical research through participation in the “Studies of Excellence” program, officially recognized by the National Authority for Scientific Research.

• Served as a Public Relations Assistant on an EU-funded e-learning project, supporting communication strategy, stakeholder coordination, and dissemination of research outcomes.

• Actively involved as a member of the hospital’s Ethics Committee, providing oversight for study approvals, ethical compliance, and participant protection in clinical research settings.