ANTONELLA GRIZOTTI
Padova,PD
Summary
Experienced in administrative roles, project management, and customer service within the tourism and corporate sectors. Strong problem-solving abilities, a willingness to learn, and excellent communication skills. Attention to detail and organizational skills drive success in strategic planning and teamwork. Exceptional writing and translation abilities.
Overview
12
12
years of professional experience
Work History
Artisan Product Sales and Production Specialist
Self Employed
08.2019 - 08.2022
- Customer service support, handling inquiries, complaints, and feedback effectively
- Client prospecting activities
- Inventory management and restocking of products as needed
- Tracking and analyzing sales data to identify trends and opportunities
- Developing and implementing marketing strategies for product promotion
- Coordinating with vendors and suppliers for materials and product updates
Administrative Assistant
Whip Performance Intelligence
01.2020 - 01.2022
- Support to executives with administrative tasks, including scheduling meetings, managing correspondence, and preparing reports.
- Streamlined communication between team members, resulting in smoother project execution and timely completion.
- Organized project documents to help administrative manager and boost team productivity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed regular data analysis activities that contributed to identifying patterns or trends affecting overall project performance and developing new marketing strategies .
- Created articles and website content for various clients, both in English and Portuguese.
Administrative Assistant
KF Studios
01.2015 - 01.2019
- Provided administrative support to a team of over 10 employees, including calendar management, expense reporting, and meeting coordination.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Maintained daily communication with international localization studios responsible for the projects
Travel Agent
CB Turismo
01.2011 - 01.2013
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
Education
MBA - Marketing And Client Management
Estácio De Sá University
Rio De Janeiro, Brazil (Remote)07-2025
Bachelor in Advertising - Marketing And Advertising
Higher School of Advertising And Marketing (ESPM)
Porto Alegre, Brazil07-2018
Skills
- Computer Proficiency
- Data Analytics
- Microsoft Office
- Data Entry
- Problem-Solving
- Time Management
- Excellent Communication
- Decision-Making
- Customer and client relations
- Organizational Skills
- Stock management
Languages
English
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Intermediate (B1)
Timeline
Administrative Assistant
Whip Performance Intelligence
01.2020 - 01.2022
Artisan Product Sales and Production Specialist
Self Employed
08.2019 - 08.2022
Administrative Assistant
KF Studios
01.2015 - 01.2019
Travel Agent
CB Turismo
01.2011 - 01.2013
MBA - Marketing And Client Management
Estácio De Sá University
Bachelor in Advertising - Marketing And Advertising
Higher School of Advertising And Marketing (ESPM)
Similar Profiles
Zain SaeedZain Saeed
Entrepreneur at Self EmployedEntrepreneur at Self Employed
Josey RallinsonJosey Rallinson
Care Giver at Self EmployedCare Giver at Self Employed
Dakota CastroDakota Castro
Gardener at Self EmployedGardener at Self Employed
Jayda RobertsJayda Roberts
Freelance Administrative Assistant at Self EmployedFreelance Administrative Assistant at Self Employed
Mauro BrigoMauro Brigo
Senior Technical Designer at Bluestar SrlSenior Technical Designer at Bluestar Srl