Antonella Tursi

Follow-up of customers on the Italian market, in particular follow-up of non-payments, returns of unpaid goods, fraud control.
Tools used: Excel sheets, Zendesk, ERP, Stripe, Back Office.

Grammar and conversation courses. Teacher and Outgoing exam preparation at the University of Deusto. Training for CELI, CILS, EOI exams. Individual and group courses. Courses for companies.
Italian art, history and literature courses. All levels.

• Interpreter and secretary in 2 companies dedicated to buying and selling scrap metal. Translation of mails and import and export documentation. Reception of foreign clients, interpreting at meetings with foreign clients, business trips where my main task is interpreting (Italy, Greece, France, Tanzania).
  Languages used: English, Italian, Spanish, French.

For the Groundforce company: Passenger assistance, preparation and delivery of documents to the captain, aircraft start-up.

For the Iberia company: Taking time samples in different areas of the airport such as disembarkation, boarding, luggage and check-in to ensure the punctuality and efficiency of the tasks of the workers in each sector.

Internship at the Italian Consulate in Bilbao, collaborating with the consul in maintaining relations with Italian citizens living in the province of Alaba and Biscay. Assisted them with inquiries about different documents they needed as Italian citizens in Spain.