Antonia Morano
Florence,FI
Summary
Experienced with operational management in diverse settings. Utilizes strategic thinking to streamline processes and enhance team output. Knowledge of resource allocation and team leadership, ensuring high standards and consistent results.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Monkey Bar
10.2023 - 05.2024
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Bar Manager
The Lion's Fountain
04.2021 - 07.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Restaurant Manager
The Diner
01.2020 - 03.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Increased sales during off-peak hours by creating and promoting special offers.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
Bar Manager
The Lion's Fountain
03.2008 - 04.2019
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.
- Pioneered loyalty program, increasing repeat business and customer loyalty.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Bar Manager
The Old Stove
06.2004 - 02.2008
- Crafted special drink and cocktail menu items for seasonal offerings.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Education
Ragioniere e Perito Commerciale -
istituto tecnico commerciale
07.1998
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Recruitment and hiring
- Coaching and mentoring
- Workflow optimization
- Logistics management
- Cost control
- Workforce planning
- Problem-solving
- Staff management
- Staff training
Certification
- Addetto contabilità e Bilancio aziendale
- 24/01/2022 – 18/02/2022
- Automobile: B
COMPETENZE LINGUISTICHE
Lingua madre: italiano
Altre lingue
inglese
ASCOLTO B2 LETTURA B2 SCRITTURA B2 PRODUZIONE ORALE B2 INTERAZIONE ORALE B2
spagnolo
ASCOLTO A2 LETTURA A2 SCRITTURA A2 PRODUZIONE ORALE A2 INTERAZIONE ORALE A2
francese
ASCOLTO A2 LETTURA A2 SCRITTURA A2 PRODUZIONE ORALE A2 INTERAZIONE ORALE A2
Livelli: A1 e A2: Livello elementare B1 e B2: Livello intermedio C1 e C2: Livello avanzato
Disclaimer
Autorizzo il trattamento dei miei dati personali presenti nel CV ai sensi dell'art. 13 d. lgs. 30 giugno 2003 n. 196 - “Codice in materia di protezione dei dati personali” e dell'art. 13 GDPR 679/16 - “Regolamento europeo sulla protezione dei dati personali”.
Additional Information
- Mother tongue: Italian
- Other Languages: - English B2
- Spanish A2
- French A2
Timeline
Supervisor of Operations
Monkey Bar
10.2023 - 05.2024
Bar Manager
The Lion's Fountain
04.2021 - 07.2023
Restaurant Manager
The Diner
01.2020 - 03.2021
Bar Manager
The Lion's Fountain
03.2008 - 04.2019
Bar Manager
The Old Stove
06.2004 - 02.2008
Ragioniere e Perito Commerciale -
istituto tecnico commerciale
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