Antonio Borrielli
Arzachena
Summary
Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in Windows and Macintosh.
Overview
11
11
years of professional experience
Work History
Warehouse Manager
Yacht Club Costa Smeralda
04.2023 - Current
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Owner
La Birreria
11.2018 - 06.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Owner
Moma Lounge
02.2021 - 11.2021
- Managed day-to-day business operations.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
Concierge Team Member
Hotel Cala Di Volpe
06.2019 - 09.2019
- Offered friendly and efficient service to customers, handled challenging situations.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
Hospitality Manager
Vigne Surrau Winery
06.2014 - 12.2017
- Scheduled work hours for up to 10 employees to achieve adequate manpower coverage.
- In charge of all the operations of the venue, guided tours of the winery, wine tastings, exhibitions of the art gallery, congresses in the conference room, wine boutique.
Concierge Staff Member
Hotel Cervo
04.2012 - 10.2012
- Offered friendly and efficient service to customers.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Managed daily operations of concierge desk
Education
Bachelor of Arts - Business And Investment
London Metropolitan University
LondonSkills
- Staff Supervision
- Customer Care
- Budget Controls
- Collaborative Team Work
Languages
English
Bilingual or Proficient (C2)
Timeline
Warehouse Manager
Yacht Club Costa Smeralda
04.2023 - Current
Owner
Moma Lounge
02.2021 - 11.2021
Concierge Team Member
Hotel Cala Di Volpe
06.2019 - 09.2019
Owner
La Birreria
11.2018 - 06.2022
Hospitality Manager
Vigne Surrau Winery
06.2014 - 12.2017
Concierge Staff Member
Hotel Cervo
04.2012 - 10.2012
Bachelor of Arts - Business And Investment
London Metropolitan University
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