Antonio De falco
Roma
Summary
A seasoned leader in the hospitality sector, I significantly enhanced Uomo's operational efficiency and customer satisfaction. Expert in team management and menu development, I boosted revenue through innovative strategies and fostered a culture of excellence. My adeptness in inventory control and creating a customer-oriented atmosphere led to notable achievements in staff performance and guest loyalty.
Overview
5
5
years of professional experience
Work History
Responsabile Di Ristorante
Uomo
Responsabile Di Ristorante
03.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Maximized quality assurance by completing frequent line checks.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
Responsabile Di Sala
Uomo
Peschiera Del Garda
01.2023 - 10.2023
- Increased employee retention through effective training, staff development, and regular performance evaluations.
- Resolved customer complaints in a timely manner while maintaining professionalism and courtesy at all times.
- Collaborated with chefs to create diverse menus that catered to various dietary needs and preferences.
- Coordinated special events, ensuring seamless execution from planning to day-of coordination.
- Regularly reviewed industry trends, incorporating innovative concepts into menu offerings.
- Evaluated employee performance regularly, providing constructive feedback and identifying areas for improvement as needed.
- Collaborated with other department heads within the organization to ensure smooth overall operations.
Maitre Du Restaurant
Uomo
Evian France
06.2020 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Diploma - Alberhiero
Tor Carbone
Roma08.2000
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Customer-oriented
- Complaint resolution
- Customer loyalty
- Menu development
- Recruitment
- Reservation handling
- Food plating and presentation
- Menu pricing
- Proven sales record
Timeline
Responsabile Di Ristorante
Uomo
03.2024 - Current
Responsabile Di Sala
Uomo
01.2023 - 10.2023
Maitre Du Restaurant
Uomo
06.2020 - 06.2022
Diploma - Alberhiero
Tor Carbone