Antonio Duilio Porru

· Ownership of Implementation and migration project plans

· Assemble project delivery team

· Internal and external communication of project deliverable and progress against agreed plans

· Provisioning of hardware infrastructure as required

· Coordinate with internal Technical Implementation Specialist teams, Network provisioning teams and outsourced implementation and communications partners during implementation

· Liaise with internal functions for service permissioning

· Ensure clients are technically ready for implementation; to include system checks and that hardware meet standards

· Single point of contact for customer communication during projects

· Agree Implementation or Migration plans with clients

· Communicate product changes to clients

· Own client site documentation and maintain technical contacts, process and stakeholder provide detail for any break fix activity or other client activity

· Provide technical guidance to clients during implementation e.g. Firewall settings, IP addresses etc.

· Engage with Sales and Account Management teams and Customer support teams as part of post implementation hand-over

· Monitor client bandwidth usage and propose upgrade where required

· Coordinate billing release with OMS team within Order to Cash

· Consistent use of order management and project management tools including TOM Positive closure/sign off of projects

• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.
• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
• Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.

• Key Role within the Account Team on translating technical product features into valuable propositions for the customer
• Managing service and review meetings about products and service health
• Cooperation with commercial, technical and functional teams to establish the best strategies on achieving company objectives
• Cooperation with sales and support teams on respecting deadlines and budgets
• Weekly planning of internal meetings to develop and share team strategies and define project objectives
• Technical relations management with customers ICT offices
• Translation of business objectives into technical and functional requirements complying with customers' needs and prerequisites

• Installation and maintenance activity on Server-Desktop architectures: Windows / Solaris environments
• Technical Specialist on FX/MM Transaction and Realtime financial data platforms
• Provision of technical training to international groups
• Implementation of new global technology projects such as Telecommunication Migrations and wide Product Swaps
• Translation of pre-sales requirements into detailed projects
• Translation of business objectives, function concepts and customer needs in customized solutions requirements and use cases

• Relationship Management
• Negotiation
• Social Styles
• Engagement Sales

• The Human Operating System
• High Performance Three Levels
• Individual
• Team
• Organization