Summary
Overview
Work History
Education
Skills
Accomplishments
Football, Listening to music, reading books
Languages
Timeline
Generic

Antonio Febbraro

Naples

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Overview

4
4
years of professional experience

Work History

Sales Assistant Intern

INDITEX S.P.A Bershka
05.2022 - Current
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Organized company files and created support system to decrease workload and increase productivity.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Gathered and prepared sales materials in preparation for sales meetings.

STORE MANAGER

Giuseppe Tammaro Collection
12.2022 - 07.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Inbound Customer Service Representative

Studio Luzzi & Associati
02.2022 - 11.2022
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Answered over [Number] calls per shift to meet fast-paced call center demands.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Approved and terminated customer contracts upon request.

SALES ASSISTANT

Alcott Capri Srl
01.2022 - 04.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

SALES ASSISTANT

Ohana Clothing Store Men And Women
09.2020 - 12.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Established rapport with customers using active listening and interpersonal skills.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Inbound Customer Service Representative

CRIBIS CREDIT MANAGEMENT
10.2019 - 09.2020
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Answered over [Number] calls per shift to meet fast-paced call center demands.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Education

High School Diploma -

IIS GIANCARLO SIANI
Naples
07.2019

Skills

  • Cash Handling
  • Stock Management
  • Product and Service Sales
  • Cash Register Operation
  • Product Merchandising
  • Payment Processing
  • Sales Promotion
  • Customer Needs Assessment
  • Opening and Closing Procedures
  • Credit and Debt Card Processing
  • Stocking and Replenishing
  • Inside and Outside Sales
  • Returns and Refunds
  • Product Management and Pricing
  • Media Kits
  • Information Updates
  • Answering Customer Questions
  • Administering Social Media Accounts
  • Accessories and Footwear

Accomplishments

  • INGLESE B2 C1 B2 C1 B2
  • FRANCESE B1 B2 B1 B1 B2
  • SPAGNOLO C1 B2 B2 B2 B2
  • Livelli: A1 e A2: Livello elementare B1 e B2: Livello intermedio C1 e C2: Livello avanzato
  • Competenze Digitali:
  • Gestione PDF Posta elettronica Adobe Suite (Photoshop Illustrator Lightroom Premiere) Buona padronanza del pc dei software ad esso correlati e del pacchetto Office Utilizzo del broswer Microsoft
  • Office Padronanza del Pacchetto Office (Word Excel PowerPoint ecc) Social Network
  • Competenze Interpersonali
  • Risoluzione dei problemi Affabilità e empatia Pianificazione e sviluppo di progetti Public Speaking
  • Ottima dialettica e capacit comunicative Cordialità, rispetto, relazioni con il pubblico, empatia
  • Elaborazione delle informazioni Ottime capacità di organizzazione e lavoro in gruppo
  • ISTRUZIONE E FORMAZIONE
  • COMPETENZE LINGUISTICHE
  • COMPETENZE DIGITALI

Football, Listening to music, reading books

I like practicing football with friends once a week.

I daily also like listening to various music genres and reading thriller and autobiographic books..


Languages

Italian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)

Timeline

STORE MANAGER

Giuseppe Tammaro Collection
12.2022 - 07.2023

Sales Assistant Intern

INDITEX S.P.A Bershka
05.2022 - Current

Inbound Customer Service Representative

Studio Luzzi & Associati
02.2022 - 11.2022

SALES ASSISTANT

Alcott Capri Srl
01.2022 - 04.2022

SALES ASSISTANT

Ohana Clothing Store Men And Women
09.2020 - 12.2021

Inbound Customer Service Representative

CRIBIS CREDIT MANAGEMENT
10.2019 - 09.2020

High School Diploma -

IIS GIANCARLO SIANI

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Antonio Febbraro