Arabella Potuto
Voghera
Summary
Multifaceted leader with analytical and diligent approach to building and leading strong teams. Driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Utilizes strong organizational and communication skills to ensure smooth workflow and efficient task completion. Strong focus on team collaboration and achieving results, flexible with changing needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Assistant
Infinity Dental
08.2022 - 03.2024
- Explained treatment procedures and instructed patients on home care guidelines.
- Sterilized rooms and prepped equipment and instruments for 10+ procedures daily.
- Prepared patient x-rays and images for dentist review.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Dental Office Receptionist
Infinity Dental
08.2022 - 03.2024
- Prepared and processed patient referrals and transfer requests.
- Managed patient billing processes for timely, accurate payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Managed office bookkeeping with insurance billing and patient payments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Food Service Team Member
1845 Taste Texas
07.2021 - 07.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared food orders to support waitstaff and other team members.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Head Bartender
Arcis Golf
02.2018 - 08.2021
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained 8+ new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Crafted special drink and cocktail menu items for seasonal offerings.
Assistant Manager
Arcis Golf
01.2017 - 01.2021
- Demonstrated expertise collaborating with team members to drive increased revenue while promoting unique and individual customer experience for a customer base of 400
- Managed Team Member Schedules and Training, while successfully onboarding over 30 new members to the team
- Coordinated events and tournaments for a client base of over 200
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed strategy to increase sales and drive profits.
- Established team priorities, maintained schedules and monitored performance.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
FOH Team Member
Mi Cocina
12.2016 - 12.2017
- Customer-Facing Role, Demonstrated cross-functional leadership with four other people as it related to organization goals to increase revenue
- Maintained food quality and customer experience
- Established welcoming atmosphere by greeting each guest warmly.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Business Degree -
Collin County Community College District
Plano, TX12-2025
High School Diploma -
Marcus High School
Flower Mound, TX2017
Skills
- Bilingual (English-Italian)
- Excel, Microsoft, Word, Social Media
- Critical thinking and Leadership
- Time management
- Scheduling and calendar management
- Office management
- Human resources support
Certification
Obtained a Business Management Certificate through Collin College
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Dental Assistant
Infinity Dental
08.2022 - 03.2024
Dental Office Receptionist
Infinity Dental
08.2022 - 03.2024
Food Service Team Member
1845 Taste Texas
07.2021 - 07.2022
Head Bartender
Arcis Golf
02.2018 - 08.2021
Assistant Manager
Arcis Golf
01.2017 - 01.2021
FOH Team Member
Mi Cocina
12.2016 - 12.2017
High School Diploma -
Marcus High School
Business Degree -
Collin County Community College District
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