Aramis Tolla
Hotel Receptionist
Susegana
Summary
Dedicated and customer-focused hospitality professional with extensive experience in front desk operations and guest relations in luxury hotel environments. Fluent in Italian, English, and German, with basic knowledge of French. Strong communication and problem-solving skills, with proven ability to manage high-pressure situations calmly and effectively, ensuring excellent guest satisfaction. Skilled in reservation management, handling complex requests, and working collaboratively in multicultural teams.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
4
4
Languages
Work History
Receptionist Front Office
Hotel Villa Soligo
Farra Di Soligo (TV)
02.2024 - Current
- Welcomed and assisted international guests, ensuring a seamless and personalized experience from check-in to check-out
- Handled daily communications in Italian, English, and German via phone and email with professionalism and clarity
- Managed bookings for individuals and groups, including high-profile events such as weddings and sports delegations
- Processed payments and issued invoices/receipts with accuracy and discretion
- Resolved guest issues promptly, ensuring guest satisfaction and service continuity
Receptionist
Hotel Bellavista
Lignano Sabbiadoro (UD)
05.2023 - 10.2023
- Assisted guests on arrival, focusing on efficient check-in procedures for both local and international clients
- Managed administrative tasks such as preparing guest cards and coordinating daily beach assignments
- Responded to enquiries via phone and email, drafting tailored holiday offers for potential guests
- Improved spoken German through regular interactions with German-speaking customers
Receptionist and Night Porter
Phi Hotel Astoria
Susegana (TV)
07.2021 - 11.2022
- Managed front desk operations during evening and night shifts, including check-ins, check-outs, and guest assistance in English
- Created detailed end-of-day reports to support the following day’s operations and ensure service continuity
- Prepared the breakfast area and handled light cleaning tasks to maintain a welcoming environment
- Received and stored supplier deliveries, ensuring proper handling and coordination with the day staff
- Collaborated with travel agencies and suppliers to coordinate group bookings and offers
Intern
Non Solo Vacanza
Susegana (TV)
05.2019 - 06.2019
- Supported daily operations including booking management and customer service
- Gained practical knowledge of travel products, itineraries, and client relations
Education
High School Diploma -
I.S.I.S.S "Francesco Da Collo" Tourism High School
Conegliano, Italy 04.2015 - 01.2021
Bilingual Nursery and Elementary School -
Pianca School
Conegliano (TV) 01.2004 - 01.2012
Skills
- Excellent communication skills and active listening
- Multilingual customer service (Italian, English, German, French)
- Handling guest complaints with calmness and professionalism
- Problem solving in high-pressure situations
- Teamwork and collaboration in diverse environments
- Strong organizational skills and attention to detail
- Managing bookings, reservations, and customer inquiries
Proficient use of hospitality management software (Ericsoft Suite, Hotel door)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Flexibility and adaptability during shifts and varied tasks
Interests
Basketball
Music
Traveling
Personal Information
- Date of Birth: 09/11/01
- Gender: Male
- Nationality: Italian
- Height: 191 cm
Driver License
B
Timeline
Receptionist Front Office
Hotel Villa Soligo
02.2024 - Current
Receptionist
Hotel Bellavista
05.2023 - 10.2023
Receptionist and Night Porter
Phi Hotel Astoria
07.2021 - 11.2022
Intern
Non Solo Vacanza
05.2019 - 06.2019
High School Diploma -
I.S.I.S.S "Francesco Da Collo" Tourism High School
04.2015 - 01.2021
Bilingual Nursery and Elementary School -
Pianca School
01.2004 - 01.2012
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