Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arianna Apruzzese

Andria,BT

Summary

Dynamic and engaging professional with a proven track record at Xcafe and Astoria, excelling in customer satisfaction and team collaboration. Mastered POS systems and inventory management, enhancing operational efficiency. Known for outstanding communication and cleanliness, fostering loyal customer bases and streamlining service processes. Achieved significant improvements in customer service and team performance through active listening and leadership.

Overview

7
7
years of professional experience

Work History

Barista

Xcafe
01.2021 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.

Babysitter

Privato
04.2020 - 09.2020
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Maintained open communication with parents about daily activities, behaviors, and concerns.
  • Implemented reward system for chores and homework, motivating positive behavior.

Barista

Follow
10.2019 - 03.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Cameriera

Pizzer Pan
01.2019 - 09.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Cameriera

Astoria
02.2018 - 10.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Education

Diploma Scienze Umane - Diploma Scienze Umanistiche

Liceo Pedagogico Carlo Troya
Andria, Italy

Skills

  • Friendly and outgoing
  • Opening and closing duties
  • Active listener
  • Cleanliness

Languages

Italian
Bilingual or Proficient (C2)
inglese
Upper intermediate (B2)

Timeline

Barista

Xcafe
01.2021 - Current

Babysitter

Privato
04.2020 - 09.2020

Barista

Follow
10.2019 - 03.2020

Cameriera

Pizzer Pan
01.2019 - 09.2019

Cameriera

Astoria
02.2018 - 10.2018

Diploma Scienze Umane - Diploma Scienze Umanistiche

Liceo Pedagogico Carlo Troya

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Arianna Apruzzese