Arianna Camilletti

• Coordinate implementation of digital solutions (Cytric OBT, SAP), improving user experience, efficiency and cost control.
• Coordinate stakeholders across Finance, Operations, ICT, and regional offices, driving alignment and supporting delivery of cost-efficiency and process optimization initiatives.
• Manage Project Plans, Risk Assessment, and delivery timelines for system enhancements (Cytric, SAP ERP).
• Deliver User Acceptance Testing (UAT) for Oracle BI and PeopleSoft ensuring alignment with operational needs.
• Produce financial and operational reports, benchmarking analyses and dashboards to support decision-making and budget monitoring processes.
• Support change management activities, including communication and training for global users.
• Design, deliver KPIs frameworks, and reporting solutions for senior leadership (Heads of Units, Directors).

Key Achievements:

• Improved Oracle BI reporting capabilities, enabling more granular data analysis of travel costs.
• Developed process mapping and 5 Standard Operating Procedures (SOP), improving standardization of processes and service delivery.
• Built digital visa/UNLP information database covering 100+ countries, improving access to operational information.
• Authored Manual on Privileges and Immunities improving process clarity.

• Supported global transformation project through implementation and rollout of digital travel systems (SAP ERP, WeTravel, Cytric OBT, Tableau Dashboards) across 120+ offices.
• Coordinated cross-functional stakeholders and vendors, ensuring alignment, delivery and process standardisation.
• Produced data analysis, reports and forecasts to support operational planning and decision-making.
• Produced SOPs, KPIs frameworks, Budget Forecasts, Learning Needs Analysis (LNA), Training Strategies, Training Plans.
• Delivered global training programmes (in person/remote) to support system adoption.
• Support system testing (BPV/UAT) and continuous improvement activities.
• Supported change management and adoption strategies, including communication and user engagement (newsletters, bulletins, infographics, user guides, intranet articles, knowledge sharing communities, SharePoint sites, feedback surveys, and interviews).
• Created eLearning modules and animated videos using tools such as Vyond and Articulate 360.
• Selected and coordinated with external vendors to produce new online learning material.

Key Achievements:

• Delivered global rollout of a travel application to 800+ users across 120 offices (98% satisfaction rate; ~630K cost savings).
• Contributed to an AI-driven knowledge base chatbot automation project, improving self-service and reducing support workload.
• Managed an interactive COVID-19 travel restrictions map used by UN agencies and embassies (~3,000 daily views).
• Authored WFP Duty Travel Standard Operating Procedure, which is now part of the WFP Travel Manual.
• Developed onboarding microlearning modules for travellers (1,300+ completions).

• Developed training strategies and rollout plans for system implementation.
• Managed training environments and coordinated delivery teams.
• Produced reporting, lessons learned and budget analysis.

Key Achievements:

• Produced a cost analysis to compare total developing costs for each training environment option and estimated benefits versus constrains.

• Delivered IT system training and supported ERP (Lorenzo) implementation with Change Management Team.
• Produced training strategies, rollout plans, KPIs and risk assessments.
• Developed eLearning content and managed LMS platforms.

Key Achievements:

• Introduced eLearning solutions across the organization.
• Supported project delivery within PRINCE2 framework.

• Managed teams, developed client relationships and supported recruitment and HR processes.
• Developed a database for compliance to speed up the checks process by ~20%.

• Developed my own training consultancy.
• Established partnerships with industry leaders to expand training capabilities and offerings.

• Coordinated supply chain operations to optimize logistics efficiency and reduce delays.
• Developed and implemented processes for improved operations and cost reduction.

• Business development: gained new contracts and developed working relations between my agency and new organizations.
• Developed the database of customers of ten times, gaining the company an increased in profit in the area I covered of 500%.