Arianna Lancianese
Rome
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals.
Expert in travel management, expense tracking and schedule coordination.
Executive Assistant skilled at offering high-level support to senior-level staff. Expertly assists executive team using exceptional communication and organizational skills.
Offering these skills and strong work ethic.
Overview
17
17
years of professional experience
Work History
Office Manager /Assistant to the CEO
Lotus Production
01.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Managed sensitive information with discretion, ensuring confidentiality in all aspects of the role as Assistant to the CEO.
- Enhanced productivity by coordinating daily schedules, arranging meetings, and organizing travel arrangements for the CEO.
Personal Assistant to the Chief Executive Officer
Lotus Production
02.2015 - 01.2022
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Coordinated events, prepared agendas and managed schedule for CEO.
- Managed household budget by paying bills and balancing checking account.
- Coordinated executive team meetings, ensuring all necessary materials were prepared in advance for effective discussions.
- Booked travel by coordinating and reserving transportation and lodging.
- Organized complex international travel itineraries that factored in meetings across different time zones while maximizing efficiency.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
B&B Manager
Marco Belardi
03.2015 - 12.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Processed reservation modifications and cancellations accurately, minimizing revenue loss for the hotel.
Assistant Makeup Artist
Lotus Production
09.2014 - 10.2014
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the safety of all clients.
- Assisted lead makeup artist in preparing clients for photo shoots, ensuring a professional and efficient process.
Family Babysitter
Sharon Coplan Hurowitz
05.2014 - 06.2014
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Provided healthy meals and snacks for children, adhering to any dietary restrictions or preferences.
Family Babysitter /Italian Teacher
Katherine Gill Law
03.2014 - 05.2014
- Helped children learn how to complete small chores appropriate for age level.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Assisted older kids with homework, school projects and chores.
Au Pair /Personal Assistant
Sonja Tremont Morgan
03.2013 - 09.2013
- Developed bilingual abilities in English through immersive conversation and activities.
- Transported children safely to school, activities and appointments on time.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Promoted healthy eating habits by preparing nutritious meals and snacks for the children.
- Assisted with light housekeeping duties as well as running errands.
Administrative Secretary
Lotus Production
02.2008 - 02.2013
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
- Responded to inquiries from callers seeking information.
- Managed budgetary responsibilities with accuracy, tracking expenditures and submitting expense reports for approval.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Front Desk Intern
Holiday Inn Parco De Medici
07.2007 - 01.2008
- Streamlined check-in and check-out processes for improved guest experience.
- Resolved customer complaints and concerns with professionalism and empathy.
- Developed strong relationships with repeat clientele, fostering loyalty to the hotel brand.
- Processed reservation requests efficiently using hotel management software systems.
- Enhanced guest satisfaction by providing efficient and courteous front desk services.
- Provided personalized recommendations for local attractions, restaurants, and amenities based on guest preferences.
- Managed phone lines, directing calls to appropriate departments and taking accurate messages.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Diploma -
Eugenio Montale
Rome, Italy06.2006
Skills
- Office Management
- Organizational Skills
- Office Administration
- Scheduling and calendar management
- Team Supervision
- Travel Coordination
- Fluent in Multiple Languages
- Executive Support
- Advanced MS Office Suite
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Office Manager /Assistant to the CEO
Lotus Production
01.2022 - Current
B&B Manager
Marco Belardi
03.2015 - 12.2021
Personal Assistant to the Chief Executive Officer
Lotus Production
02.2015 - 01.2022
Assistant Makeup Artist
Lotus Production
09.2014 - 10.2014
Family Babysitter
Sharon Coplan Hurowitz
05.2014 - 06.2014
Family Babysitter /Italian Teacher
Katherine Gill Law
03.2014 - 05.2014
Au Pair /Personal Assistant
Sonja Tremont Morgan
03.2013 - 09.2013
Administrative Secretary
Lotus Production
02.2008 - 02.2013
Front Desk Intern
Holiday Inn Parco De Medici
07.2007 - 01.2008
High School Diploma -
Eugenio Montale
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