Arianna Murgia
Summary
Hospitality professional with experience in 4- and 5-star hotels, specializing in front office and reservations, luxury SPA, and fine dining. I have developed strong skills in guest reception, booking management, consultative selling, and team coordination. Detail-oriented, service-driven, and accustomed to working with a demanding clientele in high-end environments.
Overview
2026
2026
years of professional experience
Work History
Reservation Agent
Cervo Hotel
Porto Cervo
05.2025 - Current
- Managed reservations using advanced booking systems to ensure accurate and timely processing.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated with hotel staff to optimize room availability and enhance guest satisfaction.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Spa Receptionist
Raffles Hotel
London
10 2024 - 04 2025
- Welcoming clients with style and professionalism, ensuring a luxury experience from the very first contact.
Managing treatment and wellness package bookings through management software.
Coordinating with therapists and staff to ensure smooth appointment scheduling.
Selling cosmetic products and additional services.
Handling cash register operations and daily reporting.
Spa Receptionist
The Lanesborough
London
10 2023 - 10 2024
- Welcoming clients, managing schedules, and providing assistance via phone and email.
Offering advice on beauty treatments and building customer loyalty.
Maintaining a clean environment and upholding hygiene standards.
Head waitress
Selfridges
London
01 2020 - 09 2023
- Supervising the dining room team and coordinating service in high-end environments.
Welcoming and managing VIP clients, ensuring refined and personalized service.
Training junior staff and handling special reservations.
Working closely with the kitchen to ensure a flawless guest experience.
In-depth knowledge of menus, food and wine pairings, and professional handling of complaints.
Team Leader
Double Tree Hotel By Hilton
Harrogate, United Kingdom
04 2018 - 01 2020
- Coordinating the dining room team during breakfast, lunch, and dinner services.
Overseeing daily operations, ensuring adherence to quality and service standards.
Managing guest relations, including international clientele, to provide a personalized and refined experience.
Supporting the training of dining staff and managing work shifts.
Collaborating with the kitchen and management for event planning and à la carte service.
Education
Diploma of Higher Education: Hospitality - Management School
Villamar, Sardinia, ItalySkills
- Managing reservations (phone, online, front desk, and back office)
Using management and booking software efficiently
Coordinating with therapists and wellness staff to ensure smooth service scheduling
Handling payments, cash register and daily report operations
Ensuring discretion and confidentiality with all clients
Acting as a Reservation Agent with a focus on delivering personalized service and optimizing the guest booking experience
Competenze Linguistiche
Italian
Native
English
Fluent
Spanish
Elementary
Personal Information
Timeline
Reservation Agent
Cervo Hotel
05.2025 - Current
Spa Receptionist
Raffles Hotel
10 2024 - 04 2025
Spa Receptionist
The Lanesborough
10 2023 - 10 2024
Head waitress
Selfridges
01 2020 - 09 2023
Team Leader
Double Tree Hotel By Hilton
04 2018 - 01 2020
Diploma of Higher Education: Hospitality - Management School