Arminda Hatillari
Summary
Dedicated and welcoming office administrator with a strong desire to ensure client satisfaction. demonstrated the ability to perform well under pressure while keeping a pleasant and friendly attitude. Excellent in managing different teams when given the chance and has strong teamwork abilities.
Overview
10
10
years of professional experience
Work History
Unit Manager
KSG Catering
09.2024 - 06.2025
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Developed and implemented training programs to improve staff performance and retention.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Managed inventory control systems ensuring optimal stock levels and minimizing waste.
- Handle invoices, payroll and financial reporting
- Manage Budgets, costs and profitabillity
- Maintain accurate records such as temperature charts and cleaning schedules
- Coordinate with suppliers and external stakeholders
Head Waitress
Mr.Fox
01.2022 - 07.2024
- Cultivated a positive team environment by promoting teamwork, effective communication, and strong work ethic. Managed bookings effectively. Oversaw scheduling and shifts to maximize staffing efficiency and streamline operations during busy periods. Delivered outstanding customer service by welcoming guests, managing orders, and promptly addressing inquiries and issues. Trained and supervised waitstaff to uphold exceptional service standards and customer expectations. Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Answered and managed incoming calls, providing accurate and timely information to callers
- Tracked, monitored, and followed up on all customer inquiries in a timely manner
- Edited and formatted documents and presentations for accuracy, clarity, and consistency
Conference and Banqueting Associate
The Shelbourne Autograph Collection
07.2017 - 12.2021
- Providing outstanding customer service, catering to diverse needs. Precision in setting up rooms to meet specific requirements detailed in the banquet event order, showcasing with attention to detail. Dedication to maintaining a high level of customer satisfaction throughout the event, proactively addressing any concerns and ensuring a seamless experience.
Babysitting
Private employer, Athens
09.2015 - 03.2017
- Managed children’s bedtime and nap schedules
- Organized and maintained toys and play areas
- Assisted children with homework, providing guidance and support to help them improve their academic performance
- Assisted with basic childcare tasks such as changing diapers, bathing, and dressing children
Pool Bar Waitress
Kassandra Bay Hotel Resort
05.2016 - 10.2016
- Providing excellent food and beverage service at the pool bar and across the pool area. Professionally preparing for dinner service in both a la carte and buffet settings. Ensure guest satisfaction by providing attentive care and personalised service.
Education
Business Technician - Tourism and hospitality
Institute of Vocational Training
Certificate - Reception and Office Support Diploma in Business Administration
Career Academy
01.2023
Skills
- Customer Service
- Management
- Team Management
- Scheduling
- Operations
- Teamwork
- Communications
- Customer Satisfaction
- Microsoft Word
- Microsoft Excel
Languages
English
Greek
Albanian
Intermediate (B1)
Timeline
Unit Manager
KSG Catering
09.2024 - 06.2025
Head Waitress
Mr.Fox
01.2022 - 07.2024
Conference and Banqueting Associate
The Shelbourne Autograph Collection
07.2017 - 12.2021
Pool Bar Waitress
Kassandra Bay Hotel Resort
05.2016 - 10.2016
Babysitting
Private employer, Athens
09.2015 - 03.2017
Certificate - Reception and Office Support Diploma in Business Administration
Career Academy
Business Technician - Tourism and hospitality
Institute of Vocational Training
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