Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Asia Musumeci

Asia Musumeci

Puglia

Summary

Adept at crafting tailor-made guest experiences and ensuring exceptional service, I honed my skills in customer service and effective multitasking at Borgo Egnazia. My approach combines patience, empathy, and detail-oriented practices, significantly enhancing guest satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

F&B Hostess

Borgo Egnazia
04.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

DMC Agent

Borgo Egnazia
05.2023 - 11.2023

• Creation of a tailor-made experience in our territory for our guests.

• Assistance before, during and after their stay.

• Flexibility regarding our guests' needs and empathy.

F&B Hostess

Borgo Egnazia
04.2022 - 05.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Guest Service

Ostuni Villas
06.2021 - 09.2021


  • Assisted guests during check-in and check-out.
  • Organisation of itineraries for guests and advice on what to do on site.

Hostess

G Beach Gallipoli
04.2018 - 08.2020
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Master’s Degree In Tourism Management -

Università Degli Studi Di Bari
Bari, Italy

Bachelor Of Tourism Studies -

Università Del Salento
Lecce, Italy
06.2021

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Detail Oriented
  • Efficient collaboration

Languages

English
Upper intermediate (B2)
French
Intermediate (B1)

Timeline

F&B Hostess

Borgo Egnazia
04.2024 - Current

DMC Agent

Borgo Egnazia
05.2023 - 11.2023

F&B Hostess

Borgo Egnazia
04.2022 - 05.2023

Guest Service

Ostuni Villas
06.2021 - 09.2021

Hostess

G Beach Gallipoli
04.2018 - 08.2020

Master’s Degree In Tourism Management -

Università Degli Studi Di Bari

Bachelor Of Tourism Studies -

Università Del Salento
Asia Musumeci