Atahan Ertürk
Venezia
Summary
Dynamic professional with expertise in compliance with travel regulations and tour guide supervision, demonstrating bilingual proficiency and leadership competence. Adept at ensuring customer satisfaction through creative problem solving and strong decision-making, while maintaining preparedness for weather conditions and emergency response. Skilled in people management and international relations, with a focus on time efficiency and communication proficiency to enhance tourist attraction familiarity. Committed to continuous improvement through feedback receptiveness, aiming to advance career goals in the travel industry.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work history
Tour Coordinator
The Tour Guy, Venezia
2023.07 - Current
- Managed the gondola boarding process by dividing large groups efficiently and embarking guests in an organized, timely manner.
- Coordinated daily tourist operations, including guest check-ins, group allocation, and escorting clients to gondola departure stations.
- Worked closely with guides, gondola operators, and colleagues to keep tours running smoothly and minimize delays.
- Responded quickly to operational issues such as late arrivals, booking-network disruptions, schedule changes, and missing reservation information.
- Delivered calm, professional customer service in high-pressure situations, resolving complaints and reassuring frustrated or anxious guests.
- Assisted guests in emergencies, maintaining a calm environment under pressure.
- Developed strong problem-solving, multitasking, communication, and time-management skills in a fast-paced international tourism environment.
- Prepared and maintained next-day operational lists and schedules using Microsoft Excel.
English Teacher
AmericanLife Language School
2021.09 - 2022.08
English Teacher
EasySpeak Language School
2020.02 - 2020.08
Education
Bachelor Degree - English Language and Literature
Kocaeli University
2016.01 - 2021.01
Master's Degree - European, American and Post-Colonial Studies: English Path
Ca'Foscari University of Venice
2022.09 - 2026.03
Skills
- Tour guide supervision
- Compliance with travel regulations
- Tourist attraction familiarity
- Customer satisfaction monitoring
- Emergency Response
- Weather conditions preparedness
- Bilingual or multilingual proficiency
- Leadership competence
- Strong decision-making
- Creative problem solving
- People Management
- Time efficiency
- Communication proficiency
- Assertiveness
- Feedback receptiveness
- International relations
Languages
Turkish
Fluent
English
Fluent
Italian
Intermediate
Timeline
Tour Coordinator
The Tour Guy, Venezia
2023.07 - Current
Master's Degree - European, American and Post-Colonial Studies: English Path
Ca'Foscari University of Venice
2022.09 - 2026.03
English Teacher
AmericanLife Language School
2021.09 - 2022.08
English Teacher
EasySpeak Language School
2020.02 - 2020.08
Bachelor Degree - English Language and Literature
Kocaeli University
2016.01 - 2021.01