Augusta Chiugo Okpara
Virtual Assistant
Attigliano,TR
Summary
Experienced and creative assistant with a proven history of providing administrative support to managers at all levels. Skilled in digital and social media marketing, customer service representation, and social media strategy. Empathetic Italian/Nigerian citizen fluent in English and Italian, excelling in multicultural environments and thriving on diverse challenges. Effective collaborator with individuals from various cultural backgrounds, with hands-on experience working with the United Nations and non-profit organizations. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs, friendly and helpful when assisting employees and visitors requesting services, driven by cause to work diligently to accomplish measurable impact.
Overview
28
28
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Volunteer
Cochrane Rehabilitation
09.2024 - Current
- Increased community awareness of Cochrane evidence through knowledge translation activities using social media posts on various platforms.
- Increased community engagement by 10% by encouraging professional staff to sign-up on multiple platforms by sending personalized emails.
- Categorized and summarized healthcare research evidence on Cochrane Crowd to support better healthcare decisions, achieving an accuracy rate of 83%.
Volunteer
UNESCO - East African World Heritage Sites
09.2013 - 11.2013
- Reviewed literature from departmental reports and drafted an annex for departmental website upload in one-month for the East African World Heritage Sites.
Team Assistant
UNICRI- United Nations Interregional Crime & Justice Research Institute
11.2011 - 04.2012
- Spearheaded logistical coordination for high-profile conferences and round-table meetings under the United Nations framework, ensuring smooth execution of off-site events with seamless coordination between international stakeholders.
- Played a pivotal role in managing timelines, securing venues, and organizing key materials, which contributed to the successful facilitation of over 5 major global discussions on crime and justice.
- Recognized for attention to detail and proactive problem-solving, enhancing event efficiency and stakeholder satisfaction.
Secretary
IFAD- International Fund for Agricultural Development
08.2009 - 11.2009
- Enhanced communication flow under the supervision of the Country Programme Manager by using email management tools or filters to organize incoming emails effectively.
- Developed a structured filing system that reduced redundancy and enhanced accessibility for project-related documentation.
Project Assistant
UNICAB ITALIA
12.2006 - 10.2008
- Addressed customer inquiries promptly and accurately, achieving a satisfaction rate of 95%.
- Trained and mentored new employees by assisting with interviewing in English.
- Improved team performance by 20%.
- Resolved escalated complaints effectively, reducing repeat issues by 30%.
- Maintained detailed records of customer interactions.
Conference Assistant
UNJSPB- Nations Joint Staff Pension Board
07.2008 - 07.2008
- Assisted in organizing a major conference hosted by FAO- the Food and Agricultural Organization, Rome and IFAD- International Fund for Agricultural Development, Rome.
- Monitored the document desk for the conference for effective distribution to participants.
Market Research Correspondent
Teleperformance
09.2002 - 04.2006
- Conducted market research that provided valuable insights for clients resident in the United Kingdom by using opinion-poll surveys in English to gather data for the improvement of customer service.
- Recorded data from insights from a targeted portfolio of cold calls in record time with a 90% success rate of real time calls and scheduled appointments.
Clerical Assistant
Shell Petroleum Development Company
01.1999 - 01.2000
Physiotherapy Intern
General Hospital
01.1998 - 01.1999
Education
Masters - Peace Building Management
Seraphicum Pontificial Faculty of Theology
11.2012 - 11.2013
Professional Secretary - undefined
Penn Foster Career School
SCRANTON, PA 08.2006 - 01.2008
BSc - Medical Rehabilitation
University of Nigeria
09.1992 - 05.1998
West African Examination Council Senior School Certificate (WAEC) - undefined
Federal Government Girls' College Abuloma
09.1982 - 05.1988
No Degree - Elementary Education
St Whitters Primary School
Kansas City, Kansas 05.1976 - 03.1980
Skills
Administrative support
Strong communication
Information consolidation
Typing (35 WPM)
Innovative problem-solving
Record keeping
Filing systems
Translation (English to Italian)
Transcribing
Keyboarding
Data entry
Proofreading
Travel arrangement
Conference planning
Content creation
Video recording
Video editing
Graphic design
Social media marketing
YouTube
Hootsuite
Funnel building
Split testing
Advertising
Sales
Affiliations
- International Association of Administrative Professionals - IAAP
- Nigerian Society of Physiotherapists - NSP
- International Association of Professional Writers & Editors - IAPWE
Additional Information
Experienced with virtual collaboration tools (Slack, Zoom, Microsoft Teams)., Available to work in European time zones (CET/CEST), Home office equipped with high-speed internet and dedicated workspace., Content Management Systems, Microsoft Office Suite, Google Workspace, Customer Relationship Management (CRM) Software: HubSpot Marketing Software, Salesforce, Zendesk., Critical thinking, Problem-solving, Task prioritization, Social listening, Email management, Time-management, Ability to multitask in fast-paced environments, Empathy, Active listening, Use of AI in the workplace
Knowledge And Skills
Strong communicator with the ability to serving as a vital & pivotal point of communication for staff members and external stakeholders., Comprehensive knowledge of consolidating information., Typing speed of 35 WPM., Innovative problem-solver who thinks outside the box to find effective solutions., Outstanding skills which include maintaining proper record keeping and filing systems for all work purposes., Translating from English to Italian and vice versa., Transcribing skills (audio to text), keyboarding skills and accurate data entry with spreadsheets., Proofreading a variety of documents for logical flaws, technical accuracy, and grammatical errors., Arranging travel and conferences., Content creation, video recording and editing with softwares like Shotcut, Adobe Premiere and graphics and Adobe photoshop., Knowledge and use of social media marketing platforms - Facebook, Twitter, YouTube, Instagram, LinkedIn, Pinterest and Hootsuite, funnel building, split testing to maximize results, advertising and sales.
Timeline
Volunteer
Cochrane Rehabilitation
09.2024 - Current
Volunteer
UNESCO - East African World Heritage Sites
09.2013 - 11.2013
Masters - Peace Building Management
Seraphicum Pontificial Faculty of Theology
11.2012 - 11.2013
Team Assistant
UNICRI- United Nations Interregional Crime & Justice Research Institute
11.2011 - 04.2012
Secretary
IFAD- International Fund for Agricultural Development
08.2009 - 11.2009
Conference Assistant
UNJSPB- Nations Joint Staff Pension Board
07.2008 - 07.2008
Project Assistant
UNICAB ITALIA
12.2006 - 10.2008
Professional Secretary - undefined
Penn Foster Career School
08.2006 - 01.2008
Market Research Correspondent
Teleperformance
09.2002 - 04.2006
Clerical Assistant
Shell Petroleum Development Company
01.1999 - 01.2000
Physiotherapy Intern
General Hospital
01.1998 - 01.1999
BSc - Medical Rehabilitation
University of Nigeria
09.1992 - 05.1998
West African Examination Council Senior School Certificate (WAEC) - undefined
Federal Government Girls' College Abuloma
09.1982 - 05.1988
No Degree - Elementary Education
St Whitters Primary School
05.1976 - 03.1980