Aysha Salandin
Thornile
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Waitress
Verace
07.2023 - 09.2023
- Assist kitchen in basic food preparation and cleaning
- Local opening and preparations of the rooms
- Serving customers
- Answering booking calls and taking orders
- Cash handling
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Au Pair
Brie Crooks
06.2021 - 06.2023
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Developed bilingual abilities in English through immersive conversation and activities.
- Transported children safely to school, activities and appointments on time.
- Developed creative activities to encourage physical, social and emotional growth.
- Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
- Helped children complete homework assignments and school projects.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Waitress
Verace
04.2019 - 06.2021
- Assist kitchen in basic food preparation and cleaning
- Local opening and preparations of the room
- Serving customers
- Answering booking calls and taking orders
- Cash handling
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Receptionist
Ala S.r.l.
01.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Bachelor of Science - Communication Science
Università Degli Studi Dell'Insubria
Varese, Italia12.2020
High School Diploma -
IPC Pietro Verri
Busto Arsizio, Italia07.2015
Skills
- Billing and Payment Processing
- Alcoholic Beverage Service
- Opening and Closing Procedures
- Cleaning and Sanitizing
- Conflict Management
- Food Service Promotion
- Dining Room Management
- Adaptable and Flexible
- Order Accuracy and Delivery
- Workflow Coordination
Timeline
Waitress
Verace
07.2023 - 09.2023
Au Pair
Brie Crooks
06.2021 - 06.2023
Waitress
Verace
04.2019 - 06.2021
Receptionist
Ala S.r.l.
01.2017 - 04.2019
Bachelor of Science - Communication Science
Università Degli Studi Dell'Insubria
High School Diploma -
IPC Pietro Verri
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