Azeddine Ariouat

* Creating a positive experience for guests from Check in to Check out

* Processing new bookings, insuring accurate data capture

* Taking enquiries in person, on the phone or via mail

* Assisting guests with any special requirements throughout their stay

* ensuring maximum room occupancy and up-selling of hotel services

and facilities to hotel guests

* Using brand knowledge to inform guests of special rates, in room

services and room types

* Fostering customer loyalty through developing personalized relationship

with guests

* Managing customer complains and enquiries, promptly and effectively

* Proactively anticipating customer needs in order to improve their

experience

* Representing the hotel brand and image, keeping the frontdesk well

presented and organized

* Maintaining positive relationships with the General Manager through

providing weekly updates

* Being aware of the importance of customer review sites like Trust or

TripAdvisor

* Ensuring the safety of all guests

Directed all phases of OPENFIBER FTTH New Build project, from Designing the network to Building it and Installing the subscribers.

Developed executive presentations and reports to facilitate project evaluation and process improvement.

Implemented a set of comprehensive tracking processes to monitor performance.

Directed planning, budgeting, vendor selection and quality assurance efforts.

Supervised the work of 10 in-house crews and 10 contractor crews, offering constructive feedback on their work performance.

Defined clear targets and objectives and communicated them to other team members.

Monitored timelines and flagged potential issues to be addressed.

Directed quality assurance efforts to maximize efficiency\'s and minimize failed builds.

• Using programming languages (HMI and Allen Bradley) to manage and automate industrial manufacturing processes to increase production capacity by at least 14K units
• Carried various tests prior to installation to ensure that new systems are efficient and follow health and safety precautions
• Provided 24/6 technical support to the company to troubleshoot problems, often visiting manufacturing client's plants to assist on the spot with maintenance and repairs

• Identified possible system enhancements to improving functionality and streamline administration.
• Collaborated with quality assurance team to verify correct implementation of software development changes.
• Applied change control best practices for software enhancements to minimize end-user disruptions.
• Assessed clients' enterprise IT environments to facilitate data integration on traditional and Hadoop environments.
• Translated business requirements into logical and physical file structure designs.
• Monitored and maintained operational readiness of middleware applications.
• Translated technical information to non-technical terminology for team members and stakeholders.
• Designed web-based assets for deployment on cloud computing platforms.